Inbnd Configuration

[mflorell]

Maybe you should fix this first:

"ERROR[2654]: chan_sip.c:11355 handle_request: Missing Cseq. Dropping this SIP message, it's incomplete."

[kolucoms6]

and whats the solution ?

[mflorell]

I've never run into that one, must be a SIP issue or a networking issue.

[kolucoms6]

== Parsing '/etc/asterisk/sip_notify.conf': Found
-- Executing NoOp("SIP/66.54.140.46-b781b470", "from-ipkall") in new stack
-- Executing NoOp("SIP/66.54.140.46-b781b470", "INTL. NUMBER/"INTL. NUMBER" <2067770020>") in new stack
-- Executing Dial("SIP/66.54.140.46-b781b470", "Local/200 at internal") in new stack
-- Called 200 at internal
-- Executing AGI("Local/200 at internal@default-f232,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/200 at internal@default-f232,2", "SIP/200 at internal@sip64||tTor") in new stack
-- Called 200 at internal@sip64
-- Local/200 at internal@default-f232,1 is ringing
Jan 15 17:18:43 ERROR[2636]: chan_sip.c:11355 handle_request: Missing Cseq. Dropping this SIP message, it's incomplete.
== Spawn extension (default, 200 at internal, 2) exited non-zero on 'Local/200 at internal@default-f232,2'
-- Executing DeadAGI("Local/200 at internal@default-f232,2", "agi://127.0.0.1:4577/call_log") in new stack
== Spawn extension (from-ipkall, 901835, 3) exited non-zero on 'SIP/66.54.140.46-b781b470'
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/200 at internal@default-f232,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Refreshing DNS lookups.

No idea how to solve it. I am stucked , during config of my Inbnd , just due to this isssue

[kolucoms6]

Found one Correction but this will help ?

and Solve the Problem ?

http://svn.digium.com/view/asterisk?vie ... sion=47939

[williamconley]

That is an 18000 line C source file. Not likely to be helpful.

I will say, however, that I find

[from-ipkall]
exten => 901835,1,NoOp(from-ipkall)
exten => 901835,2,NoOp(${CALLERIDNAME}/${CALLERIDNUM})
exten => 901835,3,Dial(Local/200 at internal)

to be a bit odd. Perhaps you should go back and look at the proper method for the "Dial" function.

[kolucoms6]

I got this configuration from

http://lists.digium.com/pipermail/aster ... 03607.html

[kolucoms6]

vicidialnow*CLI> exit
[root@vicidialnow ~]# asterisk -r
Asterisk 1.2.27, Copyright (C) 1999 - 2007 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'show license' for details.
=========================================================================
Connected to Asterisk 1.2.27 currently running on vicidialnow (pid = 2622)
Verbosity is at least 21
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Ringing("SIP/66.54.140.46-099aec48", "") in new stack
-- Executing Wait("SIP/66.54.140.46-099aec48", "1") in new stack
-- Executing Answer("SIP/66.54.140.46-099aec48", "") in new stack
-- Executing AGI("SIP/66.54.140.46-099aec48", "agi-VDAD_ALL_inbound.agi|CIDLOOKU PRC-----LB-----SALESLINE-----901835-----Closer-----park----------999-----1-----TESTC AMP") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/192*168*000*002*717275551212@default-3ac4,2", "agi://127 .0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/192*168*000*002*717275551212@default-3ac4,2", "SIP/192* 168*000*002*717275551212@sip64||tTor") in new stack
-- Called 192*168*000*002*717275551212@sip64
== Spawn extension (default, 192*168*000*002*717275551212, 2) exited non-zero on ' Local/192*168*000*002*717275551212@default-3ac4,2'
-- Executing DeadAGI("Local/192*168*000*002*717275551212@default-3ac4,2", "agi:/ /127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/192*168*000*002*717275551212@default-3ac4,2", "agi:/ /127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") i n new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... G-----0--- --CANCEL----------) completed, returning 0
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing AGI("SIP/66.54.140.46-099aec48", "agi://127.0.0.1:4577/call_log") i n new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("SIP/66.54.140.46-099aec48", "SIP/192*168*000*002*17275551212@ sip64||tTor") in new stack
-- Called 192*168*000*002*17275551212@sip64
-- SIP/sip64-099a2858 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing Hangup("SIP/66.54.140.46-099aec48", "") in new stack
== Spawn extension (default, 192*168*000*002*17275551212, 3) exited non-zero on 'S IP/66.54.140.46-099aec48'
-- Executing DeadAGI("SIP/66.54.140.46-099aec48", "agi://127.0.0.1:4577/call_log ") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/66.54.140.46-099aec48", "agi://127.0.0.1:4577/VD_hangu p--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... G-----1--- --CONGESTION----------) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

Now, I am getting call but sometimes I dont get and soemtimes I get call.

Also, sometimes calls getting disconnect after 2-3 secs...

Any advice ?


AGIOUT Log file details :

2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|Perl Environment Dump:
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|0|CIDLOOKUPRC-----LB-----SALESLINE-----901835-----Closer-----park----------999-----1-----TESTCAMP
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- accountcode =
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- callerid = 2067770020
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- calleridname = INTL. NUMBER
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- callingani2 = 0
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- callingpres = 0
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- callingtns = 0
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- callington = 0
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- channel = SIP/66.54.140.46-099aec48
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- context = from-ipkall
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- dnid = 901835
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- enhanced = 0.0
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- extension = 901835
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- language = en
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- priority = 4
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- rdnis = unknown
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- request = agi-VDAD_ALL_inbound.agi
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- type = SIP
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi| -- uniqueid = 1232144041.13036
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|AGI Variables: |1232144041.13036|SIP/66.54.140.46-099aec48|901835|SIP|2067770020|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|+++++ INBOUND CALL VDCL STARTED : |SALESLINE|2067770020-901835|2009-01-16 17:14:02
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|VDAD vicidial_list search |2067770020|SELECT lead_id from vicidial_list where phone_number='2067770020' order by modify_date limit 1;|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|VDAD vicidial_list found |130406|SELECT lead_id from vicidial_list where phone_number='2067770020' order by modify_date limit 1;|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi||SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';|130406|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|callerID changed: Y0116171402000130406
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('192.168.0.2','SALESLINE','LIVE','130406','1232144041.13036','Y0116171402000130406','SIP/66.54.140.46-099aec48','1','2067770020','2009-01-16 17:14:02','IN','LIVE-0')|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('130406','SALESLINE','2009-01-16 17:14:02','1232144042','QUEUE','1','2067770020','VDCL','N')|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- VDCL : |130406|insert to vicidial_closer_log
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-16 17:14:02" and lead_id != '130406';|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0|1|1|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232144041.13036', channel='SIP/66.54.140.46-099aec48', callerid='Y0116171402000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090116171357' order by last_call_finish limit 1;|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi||SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN('TEST_IN') and callerid='Y0116171402000130406' and channel='SIP/66.54.140.46-099aec48' order by last_call_time limit 1;|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- VDCL XFER REMOTE: |1|update of vac table: Y0116171402000130406
|UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-0' where callerid='Y0116171402000130406';|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- VDXL vicidial_xfer_log update: |0E0|130406|101
|UPDATE vicidial_xfer_log set closer='101' where lead_id = '130406' order by call_date desc limit 1;|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- closer log : |1|update of vcl table: 130406
|UPDATE vicidial_closer_log set user='101' where lead_id='130406' order by call_date desc limit 1;|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- VDCL agent alert: |VH011617140217275551212|192*168*000*002*717275551212|SIP/66.54.140.46-099aec48|insert to vicidial_manager
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|exiting VDAD app, transferring call to 192*168*000*002*17275551212
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi||SELECT calls_today from vicidial_inbound_group_agents WHERE user='101' and group_id='SALESLINE';|
2009-01-16 17:14:02|agi-VDAD_ALL_inbound.agi|-- VDCL vcl update: |1|130406|
|UPDATE vicidial_closer_log set queue_seconds='0' where lead_id = '130406' and call_date='2009-01-16 17:14:02';|
2009-01-16 17:14:04|agi-VDAD_ALL_inbound.agi|XXXXX VDAD transferred: start|stop 2009-01-16 17:14:02|2009-01-16 17:14:04

[kolucoms6]

Any reason for call getting disconnected in 2-3 secs ?

[williamconley]

what happens on the CLI at the moment of disconnect?

the only time i've had issues with that was when the VOIP account had very little money in it and the provider was disconnecting the call. but a look at your cli may be necessary.

also, try more than one voip provider so you can easily resolve the question of whether they are the issue.

also, try calls to more than one locality (if you are calling outside the U.S.: call inside, if you are calling inside the U.S., be sure you are calling into different area codes)

not that I, or any of my clients, have ever had it happen, but i have heard that some telephone companies have detected and shut down voip calls into their countries as violations to their communications rules.

[kolucoms6]

1) I have an Account with IPKall and FWD and both supports Asterisk.

2) Both provides free Account at No charge.

3) Considering balance, as I am NOT using my outbound SIP Account , balance doesn't thing come into the picture.

4) My dialer is in India and I have a DID from 206 area code.Now, when I try to call my own number, it lands in asterisk and also in the closer page but disconnect in 3 seconds.

[kolucoms6]

I see this in CLI :

17275551212@sip64

Does it mean that it tries to call 17275551212 through sip64 account ?

If that so, then is this possible that 206 to 727 calls gets disconnect in 3 secs due to VOIP Issues ? Regarding Balance , I have checked and enough balance are there .

[williamconley]

these are inbound calls then?

you have free inbound voip accounts and your calls cut off after a few seconds?

ok. what happens in your cli when this occurs?

[kolucoms6]

I have posted the CLI above.

Let me know if you need another CLI output to help further.

[williamconley]

I'm a little lost.

Free or not free?

1) I have an Account with IPKall and FWD and both supports Asterisk.

2) Both provides free Account at No charge.

Regarding Balance , I have checked and enough balance are there

Inbound or outbound?

NOT using my outbound SIP Account

17275551212@sip64

[kolucoms6]

Free or not free?

Quote:
1) I have an Account with IPKall and FWD and both supports Asterisk.

2) Both provides free Account at No charge.


Quote:
Regarding Balance , I have checked and enough balance are there


Inbound or outbound?

Quote:
NOT using my outbound SIP Account


Quote:
17275551212@sip64

1) Free
2) Inbound
3) Under Remote Agent, my External Extension: 17275551212
4) Is it that when I dial 2062036895 , it lands in my asterisk and then it tries to call 17275551212 to get transfer to a Remote Agent ?
5) May be I can try removing 17275551212 and entering some Extension number ?

[williamconley]

you should try it with local agents and see if the crash occurs when it tries to dial the external number and connect the calls. try a "remote agent" with a soft phone inside your building that can be dialed by the system (able to "log on as an agent"). this may remove the "external" dial as your issue, or identify it as your issue. if the external call fails, that's your problem.

[kolucoms6]

When u say CRASH COLOR, does it means the red color which appears when call lands up. ?

try a "remote agent" with a soft phone inside your building that can be dialed by the system

Means configuring my Xlite or Eyebeam with the one of the agent and try receiving the call in that ?

If not 17275551212 , then what shld be the extension number ? and Does it any change in dial plan i.e extension.conf file ?

[williamconley]

if your "logged in agent" setup doesn't work yet, you are not finished setting up your system. no agents = system incomplete.

go through the standard set up and use the "logged in agent" setup. if that works for an extension (x-lite, eyebeam, kiax), then you can use that extension as your "remote agent".

[kolucoms6]

I have an user as

User Number: 77777
Password: 77777
Full Name: 77777
User Level: 1

AND 1 remote agent1.


User ID Start: 77777(numbers only, incremented)
Number of Lines: 1 (numbers only)
Server IP: 192.168.0.2 - Vicidial server 192.168.0.2
External Extension: 17275551212 (dial plan number dialed to reach agents)
Status: ACTIVE
Campaign: TEST_IN
Inbound Groups: SALESLINE - Primary Sales Line

[williamconley]

Interesting. Have you successfully logged in as an agent and taken calls?

[kolucoms6]

Yes, we do dial out Outbound to USA and UK currently.

[williamconley]

Ah. Progress. When you dialout to the USA and UK, are you using logged in agents or remote agents, and are they local or external?

[kolucoms6]

When you dialout to the USA and UK, are you using logged in agents or remote agents,

AGENT

are they local or external

How to find that out ?

[williamconley]

local extension on the system or dial an external number to get to their extension?

[kolucoms6]

I guess Local as we use xlite and we register Agent with their user name directly.

[williamconley]

ok, try that with this campaign. and see if it works.

[kolucoms6]

I simply called my DID without login as any agent but still call is getting disconnected in 3 secs.

Here are my setting in extension.conf file :

[from-ipkall]
exten => 901835,1,Ringing ; call ringing
exten => 901835,2,Wait(1) ; Wait 1 second for CID delivery from PRI
exten => 901835,3,Answer ; Answer the line
exten => 901835,4,AGI(agi-VDAD_ALL_inbound.agi,CIDLOOKUPRC-----LB-----SALESLINE-----901835-----Closer-----park----------999-----1-----TESTCAMP)
exten => 901835,5,Hangup

CLI :

-- Executing Ringing("SIP/66.54.140.46-b7a203f0", "") in new stack
-- Executing Wait("SIP/66.54.140.46-b7a203f0", "1") in new stack
-- Executing Answer("SIP/66.54.140.46-b7a203f0", "") in new stack
-- Executing AGI("SIP/66.54.140.46-b7a203f0", "agi-VDAD_ALL_inbound.agi|CIDL OOKUPRC-----LB-----SALESLINE-----901835-----Closer-----park----------999-----1-- ---TESTCAMP") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/192*168*000*002*717275551212@default-c56b,2", "agi:/ /127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/192*168*000*002*717275551212@default-c56b,2", "SIP/ 192*168*000*002*717275551212@sip64||tTor") in new stack
-- Called 192*168*000*002*717275551212@sip64
== Spawn extension (default, 192*168*000*002*717275551212, 2) exited non-zero on 'Local/192*168*000*002*717275551212@default-c56b,2'
-- Executing DeadAGI("Local/192*168*000*002*717275551212@default-c56b,2", "a gi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/192*168*000*002*717275551212@default-c56b,2", "a gi://127.0.0.1:4577/VD_hangup--HVcauses ... CEL------- ---)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... DEBUG----- 0-----CANCEL----------) completed, returning 0
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing AGI("SIP/66.54.140.46-b7a203f0", "agi://127.0.0.1:4577/call_log ") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("SIP/66.54.140.46-b7a203f0", "SIP/192*168*000*002*17275551 212@sip64||tTor") in new stack
-- Called 192*168*000*002*17275551212@sip64
-- SIP/sip64-0a041b80 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing Hangup("SIP/66.54.140.46-b7a203f0", "") in new stack
== Spawn extension (default, 192*168*000*002*17275551212, 3) exited non-zero o n 'SIP/66.54.140.46-b7a203f0'
-- Executing DeadAGI("SIP/66.54.140.46-b7a203f0", "agi://127.0.0.1:4577/call _log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/66.54.140.46-b7a203f0", "agi://127.0.0.1:4577/VD_h angup--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... DEBUG----- 1-----CONGESTION----------) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

[/quote]


-- Called 192*168*000*002*17275551212@sip64
-- SIP/sip64-0a041b80 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)


If I use extension as 7777, I see the same but with a difference of :

Verbosity is at least 21
-- Remote UNIX connection
-- Executing Ringing("SIP/66.54.140.46-b7a0a1f0", "") in new stack
-- Executing Wait("SIP/66.54.140.46-b7a0a1f0", "1") in new stack
-- Executing Answer("SIP/66.54.140.46-b7a0a1f0", "") in new stack
-- Executing AGI("SIP/66.54.140.46-b7a0a1f0", "agi-VDAD_ALL_inbound.agi|CIDL OOKUPRC-----LB-----SALESLINE-----901835-----Closer-----park----------999-----1-- ---TESTCAMP") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/192*168*000*002*77777@default-78dc,2", "agi://127.0. 0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/192*168*000*002*77777@default-78dc,2", "SIP/192*168 *000*002*77777@sip64||tTor") in new stack
-- Called 192*168*000*002*77777@sip64
== Spawn extension (default, 192*168*000*002*77777, 2) exited non-zero on 'Loc al/192*168*000*002*77777@default-78dc,2'
-- Executing DeadAGI("Local/192*168*000*002*77777@default-78dc,2", "agi://12 7.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/192*168*000*002*77777@default-78dc,2", "agi://12 7.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... DEBUG----- 0-----CANCEL----------) completed, returning 0
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing AGI("SIP/66.54.140.46-b7a0a1f0", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("SIP/66.54.140.46-b7a0a1f0", "SIP/192*168*000*002*7777@sip64||tTor") in new stack
-- Called 192*168*000*002*7777@sip64
-- SIP/sip64-0a0415f8 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing Hangup("SIP/66.54.140.46-b7a0a1f0", "") in new stack
== Spawn extension (default, 192*168*000*002*7777, 3) exited non-zero on 'SIP/66.54.140.46-b7a0a1f0'
-- Executing DeadAGI("SIP/66.54.140.46-b7a0a1f0", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/66.54.140.46-b7a0a1f0", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----1-----CONGESTION----------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0

-- Called 192*168*000*002*7777@sip64
-- SIP/sip64-0a0415f8 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)

[kolucoms6]

Update :
***************

When I dial my DID, I hear that wait for the next available agent. and Its good.

But if any of my agent login to the Test_IN campaign to take call, call get disconnect after 2 secs.

I am login in with 7777 as user id.

agiout Log file :

2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|Perl Environment Dump:
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|0|CIDLOOKUPRC-----LB-----SALESLINE-----901835-----Closer-----park----------999-----1-----TESTCAMP
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- accountcode =
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- callerid = 2067770020
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- calleridname = INTL. NUMBER
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- callingani2 = 0
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- callingpres = 0
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- callingtns = 0
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- callington = 0
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- channel = SIP/66.54.140.46-b7816d40
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- context = from-ipkall
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- dnid = 901835
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- enhanced = 0.0
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- extension = 901835
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- language = en
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- priority = 4
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- rdnis = unknown
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- request = agi-VDAD_ALL_inbound.agi
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- type = SIP
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi| -- uniqueid = 1232492446.26161
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|AGI Variables: |1232492446.26161|SIP/66.54.140.46-b7816d40|901835|SIP|2067770020|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|+++++ INBOUND CALL VDCL STARTED : |SALESLINE|2067770020-901835|2009-01-20 18:00:47
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|VDAD vicidial_list search |2067770020|SELECT lead_id from vicidial_list where phone_number='2067770020' order by modify_date limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|VDAD vicidial_list found |130406|SELECT lead_id from vicidial_list where phone_number='2067770020' order by modify_date limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';|130406|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|callerID changed: Y0120180047000130406
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('192.168.0.2','SALESLINE','LIVE','130406','1232492446.26161','Y0120180047000130406','SIP/66.54.140.46-b7816d40','1','2067770020','2009-01-20 18:00:47','IN','LIVE-0')|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('130406','SALESLINE','2009-01-20 18:00:47','1232492447','QUEUE','1','2067770020','VDCL','N')|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDCL : |130406|insert to vicidial_closer_log
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0.25|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0.5|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0.75|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1.25|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1.5|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1.75|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2009-01-20 18:00:47" and lead_id != '130406';|
2009-01-20 18:00:47|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|2|1|0E0|update of vla table: SALESLINE|
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='130406',uniqueid='1232492446.26161', channel='SIP/66.54.140.46-b7816d40', callerid='Y0120180047000130406', call_server_ip='192.168.0.2' where status IN('CLOSER','READY') and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20090120180042' order by last_call_finish limit 1;|

What is No available balance agent found ?

[kolucoms6]

Any suggestion or advice ?