Required Survey Like agi

[kolucoms6]

Can anyone can share the agi-VDADtransferSURVEY.agi file where if I customer press 1 , call get transferred to an agent waiting for the call and and if customer presses 2, then line get hang up immediately with a short message .

I read the manual but but an example sample will definitely help.

[williamconley]

if you have a newer version and that file is no longer there, download an older source code for an example of the survey file.

if you're looking for one that is changed from the "1=Democrat 2=Republican and they both go to an agent but 8=Don't call me again" to "1=Agent and 2=Don't call me again," just read through the script to find where it catches the "8" key and processes for and change that logic out for the "2" key logic.

[mflorell]

SVN trunk codebase has this a configurable throught he web interface.

[williamconley]

Yep. But I had a client who just built a new box, but learned on an older version and moved up ... and was sorely missing that file.

Didn't want to do it any other way, because that's how he learned it. But he lost his old files (wiped the box). When I told him he could just download the old versions of the software and use whatever pieces he wanted he was quite happy.

He'll play with the cool new stuff later, I guess. I just didn't know if kolucoms6 may have been in that same scenario.

I was very happy to see the new survey system. Quite cool.

[kolucoms6]

SVN trunk codebase has this a configurable throught he web interface.

Plz help me with the url or link ...

[williamconley]

what version vicidial are you using?

[kolucoms6]

Though I am not in office. but I guess
VERSION: 2.0.4-24 BUILD: 80428-0417

[williamconley]

Do you know how to upgrade to the "Trunk" SVN version?

[kolucoms6]

Extremely sorry but No.

But wld love to learn as I am still learning thing and this forum help me a lot.

[williamconley]

SVN is not in any way related to Vicidial. It is a tool, which any linux user can use.

Look into it. Try a few SIMPLE exercises in it. It will likely become a very close friend of yours.

[kolucoms6]

Any specific link to use or GOOGLE ?

[williamconley]

My goodness, can it be that you have never heard of Sourceforge.net? (alternately, in many distros you can just tell it to "emerge" or apt-get install or whatever, so check for your distro, too!)