vicidial.org

by **gardo** » Mon Sep 29, 2008 10:03 am

Hi everyone!

We are welcoming anyone who can contribute to the VicidialNOW open source project. Documentation, coding, testing, bug-fixing and etc. We are fixing the wiki on http://www.vicidialnow.org. We welcome your suggestions and contributions.

by **jessie** » Sun Dec 07, 2008 10:52 pm

How to join this project? I am looking forward to work as freelance to VicidialNow. I have few experience in Call Center implementation and part of my joining will be testing and documentation. Technically I am a Telecom Engineer not a programmer and will versed in Linux OS but im on top of now, learning and studying programming with Linux platform.

by **gardo** » Thu Dec 11, 2008 3:06 am

Any help would be appreciated. We need somone to document (including screenshots) the installation process of the VicidialNOW CE and some basic dialer functions (create leads, campaigns, users and etc).

by **tsvision** » Fri Feb 13, 2009 9:00 pm

I have successfully installed the latest release of Vicidialnow 1.2rc1 on two servers and have been testing the systems as auto dialers and predictive dialers. Two problem I faced right away is :

1. uploading data more than 40K+ records. Making the adjustments on php.ini fixed the problem as okly suggested in one of the thread I posted.

2. no matter what hardware configuration you have Vicidialnow does not push more than 120 channels for autodialing even if you have more than 120 channels. You have to use the formula total channel =ratio multiplied by #of channels but this formula cannot exceed 120. For instance 4(ratio) x120(channels)=480 lines will not work as this exceed 120.

by **gardo** » Sat Feb 14, 2009 3:13 am

What kind of lines are you using? I have done more than 200 lines at a time without any issues on a multi-server VicidialNOW system.

by **tsvision** » Sat Feb 14, 2009 9:13 am

I am using VOIP lines with Vitelity on a single server. Also, the server is a Dual Xeon 3 GHZ, 2 GB RAM 15K RPM 36 Gig HD. I have setup the system as an auto dialer with press 1 campaign. When customer presses 1 it transfers the call to a remote pbx in another location.

by **amirshr** » Thu Feb 19, 2009 4:02 am

Hi gardo,
How to join the community. I have done several vicidial as well vicidialnow installation and willing to join.
Have good knowledge on linux as well programming.
let me know if i could join.
Thanx

by **gardo** » Thu Feb 19, 2009 12:08 pm

Hi Amirshr,

It would be great if you or someone can provide documentation with screenshots on the installation process and basic system howto. The likes of how to create a campaign, load leads, what's the proper lead format and others. We can put it on http://www.vicidialnow.org as a wiki or something.

by **sir_deepak** » Mon Mar 30, 2009 1:11 am

i have installed vicidialnow on IBM 226 server and using with 20 Agents out of them 20 is on remote and using g729 codec. dialer is working great and i have tried pacing of 25. mean 20 * 25 500 trunks at a time. but i have only 300 trunks available only at a time. but i have only 1 MB 1:1 so i have called around 150-180 calls in progress. but due to bandwidth limition only 30-35 calls are matured and 10-15 calls are in queue

thanks for vicidialnow

by **marcin** » Tue Mar 31, 2009 8:55 am

Hmm "10-15 calls are in queue " what is your drop percentage?

What can I do to help vicidialnow project?

by **gardo** » Tue Mar 31, 2009 11:02 am

@marcin

we need documentation. lots of it with screenshots preferrably.

by **zeusmaxfield** » Fri Jun 26, 2009 7:03 pm

Hi Gardo, I want to participate to the vicidialNOW project but i can't start until my questions are answered. http://www.eflo.net/VICIDIALforum/viewtopic.php?t=8415.

I want to know the capacity of VicidialNOW, I'm Planning to use it on a call center, documenting every thing from installation, upto implementation. Im going to be the support for this center so I must know everything.

_______________________________________________________________

Seeking Knowledge. Thanks.

by **gardo** » Sat Jun 27, 2009 12:56 pm

Well, that's actually a good start.

by **nickriosBOL** » Fri Jul 10, 2009 3:28 pm

Hey there gardo, I ve been working with VNOW for a while now, I would really like to help in the project anyway I can, because I really think this is Vicidial is one of the best pieces of software I ever seen (congrats to the developers by the way), am a systems engineer in south america, so if you guys are interested on a translation to any manual or tutorial I would gladly help with that also with any tutorial regarding setup of VNOW cuz right now I have over 20 agents calling with the predictive dialer and also 15 agents with an Inbound contract, so i use a lot of the features that vicidial offers.

by **gardo** » Fri Jul 10, 2009 10:55 pm

Glad to hear everything is working smoothly. If you can translate the VicidialNOW getting started guide (http://vicidialnow.org/wiki/vnow/GettingStartedGuide) to your language that will be a big help to the community. You can create an account on our community site (http://www.vicidialnow.org) and start doing the contributions.

by **scsaus** » Wed Sep 02, 2009 12:08 pm

Nice to see experience guys are willing to support new guys liek me as
gardo said we need proper guide of vici dialer now starting from installation to leads sip etc.Any help will be really appreciated.
Cheers

by **sanecode** » Fri Oct 09, 2009 7:36 am

I just finished setting up Vicidial for inbound call center. I saw the getting started guide linked from the blog has the outbound part. If anyone else is doing work on the inbound documentation, I would like to join that effort, otherwise I would like to volunteer to create that document.

by **gardo** » Sat Oct 10, 2009 4:44 am

I think no one has done any inbound documentation yet. It'll be great if you can create one. Whether it's SIP, IAX or PRI based, it'll help a lot of users.

by **mstopkey** » Fri Jan 08, 2010 10:00 am

Well we could definitely help with testing. We are using ViciDialNow 1.3 CE with the latest SVN trunk in production with 149 DID's and 261 call routes back to a single campaign. We do have a couple of questions (don't know if bug) I will post in the proper place.

by **mflorell** » Fri Jan 08, 2010 10:51 am

The revised ViciDial Manual for the 2.2.0 release will have tutorials and more information on DIDs and Call Menus. Should be up next week.

by **mstopkey** » Sun Jan 10, 2010 8:57 pm

Great! My staff is modifying the help menus as we go (And learn) so our dialer managers can more clearly understand. (ie. Examples etc) We will post available when ready.

by **viciflash** » Fri Feb 25, 2011 3:58 am

i'd like to join this community and improve this...

by **gardo** » Fri Feb 25, 2011 3:15 pm

Everyone is welcome to join. Code, documentation, tutorials, donations and etc are welcome. Email me off the list: demian @ goautodial.com.

viciflash wrote:i'd like to join this community and improve this...

by **cyberchoy123** » Wed Sep 21, 2011 8:49 pm

Hi Gardo ,

it's been while, i would really love to help this community contribution.

email me cyberchoy123@gmail.com

vicidial.org

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Inbound Configuration Document

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