VICIDIAL without live agents automatic playback message

[asteriskvairam]

Hello friends,

I try to configure voice broadcast message playback with live agents.
I am using asterisk 1.4 and vicidial version is 2.0.4-119.

Below mentioned the entry i have put into the extension.conf file.

exten => 8320,1,WaitForSilence(200,2)
exten => 8320,2,Playback(85100003)
exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN})
exten => 8320,4,Playback(85100003)
exten => 8320,5,Hangup


In vicidial Campaign modification page,"Campaign VDAD Extension, i have mentioned 8320. Then i logged into Vicidial remote agent.After log into remote agent i have activated the campaign.

But lead is not dialing out.I couldn't see the debuging message.asterisk 1.4 and 2.0.4-119 work together.

Kindly tell me where i have to modify and send recording messsage to customers.

Thanks

Vairam k

[mflorell]

What version of Asterisk 1.4?

I would recommend upgrading to at least 2.0.4.1rc5.

[asteriskvairam]

I have Asterisk 1.4.17. If i upgrade from 2.0.4-119 version to new one, will broadcast playback message will work?.

Kindly help me

[mflorell]

There are major problems with 1.4.17(and everything prior too) as well as 1.4.22 and 1.4.23. We recommend and support 1.4.21.2 if you need to use Asterisk 1.4.

Asterisk 1.6 is nowhere near production ready and we do not currently support it with VICIDIAL.

[asteriskvairam]

Thank you Mr.Mflorell.

I will try to change my asterisk version now.Could you tell me the process of voice broadcast playback message and configuration details.

Thanks for your time and support

[mflorell]

There is a tutorial in the Manager Manual about setting this up.

[asteriskvairam]

If you could tell me where do i download manager documents?.

I will do reconfigure my server as your suggestion, if i have any problem while setting up the machine i will let you know.

Once again Thanks for your time and support

Thanks

Vairamk

[codehaxor]

You can buy it online at www.eflo.net/store.php

[asteriskvairam]

Hello Mr.Mflorell,

I have reconfigured asterisk and vicidial.

I try to do message broadcasting using vicidial remote agent.

Below my configuration

Extentions.conf

exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,2,AMD(3500|1500|300|5000|120|50|5|256)
exten => 8369,3,AGI(VD_amd.agi,${EXTEN})
exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,7,Hangup

exten => 8320,1,WaitForSilence(2000,2)
exten => 8320,2,Playback(85100001)
exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN})
exten => 8320,4,Playback(85100001)
exten => 8320,5,Hangup

exten => 8321,1,Playback(85100001)
exten => 8321,2,AGI(VD_amd_post.agi,${EXTEN})
exten => 8321,3,Playback(85100001)
exten => 8321,4,Hangup

I have followed Manager manual.But it is not working.When activate the campaign in remote agent, there is no process in asterisk -r screen. Could you guide me

Thanks

Vairamk

[williamconley]

does this system work if you are NOT using a broadcast message? (as in standard logged in agent ... 8365)

if so ... can you post the asterisk CLI output of BOTH when an agent logs in? (just for that moment, and with no other traffic on the server)

also, if you can, post the relevent logs from /var/log/astguiclient (if you're not sure, delete them all, then log in to a WORKING campaign and see which ones have activity, then log in to the one NOT working and see which ones are different, i'd like to see the "differences") you may also find this technique useful for the future