vicidial.org

by **marcin** » Wed Mar 18, 2009 8:13 am

I have search and read everything in this forum in regards to a time and time zones. I am continuing to have a problem with leads being assign wrong time zone.
Server is setup to localtime (CST) not UTC, time on the server is correct, I did run a script ADMIN_area_code_populate.pl (once), I add a time zone entry to a php.ini file but the problem persists.
All my leads after loading to a list are being assign -5 (EST) offset when CST is -6 . The only way I can avoid late dialing i.e. pass 9 PM is to change the offset in db from a command line every day.
call times are left as per installation of vicidialnow.
VERSION: 2.0.4-122 BUILD: 81011-0855 .
Any suggestions?

by **mflorell** » Wed Mar 18, 2009 8:30 am

Where exactly are you located?

Do you observe daylight savings time?

by **marcin** » Wed Mar 18, 2009 8:36 am

I am in burbs of Chicago (CST) and we do observe daylight saving time.

by **mflorell** » Wed Mar 18, 2009 8:53 am

I'm a bit confused because right now the USA(excluding Arizona and hawaii) is not in standard time, we are in daylight savings time, so -5 (which is EST and CDT) is correct for leads around the Chicago area.

by **marcin** » Wed Mar 18, 2009 9:40 am

OK, Why is it that my hoppers do not populate till 10 AM and the dialer does not stop dialing in to 10 PM where call times I use are 9 to 9?
Is there a additional setup that I need? is there a recomanded setup of time on the server to UTC (GMT)? or perhubs hardware clock setup?

by **mflorell** » Wed Mar 18, 2009 1:31 pm

That's a good question, we haven't had any reported issues like this from any of our clients here in the USA so I'm not sure what could be causing your specific issue.

Does the time that shows up on the admin.php page for the list modification screen look correct?
(this is not the time at the top of the screen)

by **marcin** » Fri Mar 20, 2009 12:06 pm

Yes it does, and it is correct: -5.00 (Fri Mar 2009 12:03)

server time : Fri Mar 20 12:03:03 CDT 2009

time from the top of the admin page: Friday March 20, 2009 12:03:03 PM

by **marcin** » Thu Mar 26, 2009 11:17 am

The issue was the setup of the time of the server in :
Admin | Servers | Vicidial | Local GMT: ___ (Do NOT Adjust for DST)
And for Chicago is -6
Thank You for your help.

by **mflorell** » Thu Mar 26, 2009 11:38 am

Glad you got it resolved, thanks for posting your followup.

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