vicidial.org

by **ykhan** » Thu Jan 29, 2009 8:47 pm

My agents are getting 50% Answering Machines. I was expecting that they would be getting filterd out by the system and getting a Status of AA, but not happening. Can someone help me out on this one?

by **ykhan** » Thu Jan 29, 2009 8:48 pm

Using VicidialNOW 1.1 with Asterisk 1.2.27. My voicemail.conf file:

[general]
format=gsm|wav49|wav
serveremail=asterisk
attach=yes
skipms=3000
maxsilence=10
silencethreshold=128
maxlogins=3

[zonemessages]
eastern=America/New_York|'vm-received' Q 'digits/at' IMp
central=America/Chicago|'vm-received' Q 'digits/at' IMp
central24=America/Chicago|'vm-received' q 'digits/at' H 'digits/hundred' M 'hours'

[default]
;102 => 102,Grandstream Mailbox,root@localhost
;2000 => 2000,Sipura Mailbox 1
;2001 => 2001,Sipura Mailbox 2
;3001 => 3001,Firefly Mailbox 1
2000 => 2000,Joe Blow,jb@jb.com

by **williamconley** » Thu Jan 29, 2009 11:59 pm

do you have amd turned on for the campaign?

what is your amd configuration?

by **john_usc** » Fri Jan 30, 2009 1:43 am

where do you check AMD configuration?
Thanks

by **ykhan** » Fri Jan 30, 2009 9:32 am

Sorry I posted the wrong file, here is the /etc/asterisk/amd.conf file:

[AnsweringMachineDetector]
initial_silence = 3500
greeting = 1500
after_greeting_silence = 300
total_analysis_time = 5000
min_word_length = 120
between_words_silence = 50
maximum_number_of_words = 5
silence_threshold = 256

Thanks.

by **ykhan** » Sat Jan 31, 2009 3:23 pm

This is the standard settings but still getting way too many answering machines passed to agents.

by **williamconley** » Sun Feb 01, 2009 12:22 am

john_usc wrote:where do you check AMD configuration?
Thanks

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,2,AMD(2000|2000|1000|5000|120|50|4|256)
...

by **ykhan** » Sun Feb 01, 2009 1:07 am

Are these settings working for others? If so, what can cause this issue of so many answering machines getting through?

by **williamconley** » Sun Feb 01, 2009 1:10 am

It's more of an art form, really. If you read what each setting is for (in the .conf file) and test it on a several different types of answering machines, VM services, etc., you will find that some work and some don't. It depends on your clientele mix and how much time you're prepared to wait before "deciding".

Settings that work at 85% for some, work at 95% for others (and then there's always the question of how you KNOW it worked and then claim it's 95%).

by **ykhan** » Mon Feb 02, 2009 1:07 pm

Am I correct in assuming that if it "works" then the disposition (Dial Status) for a call would be AA (Answering Machine Auto)? If that is true, then none are working in my case, because not one call has this disposition.

by **okli** » Mon Feb 02, 2009 1:14 pm

Did you set in campaign settings VDAD extension 8369?
Did you look at manager's manual, there is a step-by-step guide.

by **ykhan** » Tue Feb 03, 2009 10:20 am

Thanks Okli, I changed the VDAD extension on the campaign page to 8369 and it works beautifully now. :oops:

by **john_usc** » Sun Mar 22, 2009 11:42 pm

When I change my extension to 8369 in campaign and when the call gets connected ...agents can not hear the other party and the party can not hear agents. And even if the call is picked the agents don't see the record show up and it looks like its not making the calls but it does and phones ring but no voice.

here is what I get

-- SIP/voicepulse-primary-09e2d458 answered Local/917203331234@default-b425, 2
> Channel Local/917203331234@default-b425,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/917203331234@default-b425,1", "agi://127.0.0.1:4577/ call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/917203331234@default-b425,1", "2000|2000|1000|5000|1 20|50|4|256") in new stack
-- AMD: Local/917203331234@default-b425,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] to talAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumN umberOfWords [4] silenceThreshold [256]
== Spawn extension (default, 917203331234, 2) exited non-zero on 'Local/917203 331234@default-b425,2'
-- Executing DeadAGI("Local/917203331234@default-b425,2", "agi://127.0.0.1:4 577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----32-----17") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----1 6-----ANSWER-----32-----17 completed, returning 0
-- AMD: HANGUP
-- Executing DeadAGI("Local/917203331234@default-b425,1", "agi://127.0.0.1:4 577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----0 --------------- completed, returning 0

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

here is my extension.conf

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,2,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,3,AGI(VD_amd.agi,${EXTEN})
exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,7,Hangup

and in my server the VICIDIAL AD extension: 8365

I am hitting a lot of answeriung machines and need you experts help!!!!!!

by **john_usc** » Mon Mar 23, 2009 12:05 am

here is my complete extensions.conf file
---------------------------------------------==

[general]
static=yes
writeprotect=no

[globals]
CONSOLE=Console/dsp ; Console interface for demo
TRUNK=Zap/g1 ; Trunk interface
TRUNKX=Zap/g2 ; 2nd trunk interface
TRUNKIAX=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
TRUNKIAX1=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
TRUNKBINFONE=IAX2/1112223333:PASSWORD@iax.binfone.com ; IAX trunk interface
SIPtrunk=SIP/user:pass@voicepulse.com ; SIP trunk
TRUNKloop = IAX2/ASTloop:test@127.0.0.1:40569 ; used for blind monitoring
TRUNKblind = IAX2/ASTblind:test@127.0.0.1:41569 ; used for testing
TRUNKSIP1 = voicepulse-primary
TRUNKSIP2 = voicepulse-backup

[default]

; BE SURE TO CHANGE THIS LINE FOR YOUR IP ADDRESS!
exten => _192*168*002*002*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)

; Example phone extensions

; Extension 2000 Sipura/Linksys ATA line 1
exten => 2000,1,Dial(sip/spa2000,30,to) ; Ring, 30 secs max
exten => 2000,2,Voicemail,u2000 ; Send to voicemail...
; Extension 2001 Sipura/Linksys ATA line 2
exten => 2001,1,Dial(sip/spa2001,30,to) ; Ring, 30 secs max
exten => 2001,2,Voicemail,u2001 ; Send to voicemail...
; Extension 2102 rings Grandstream phone
exten => 2102,1,Dial(sip/gs102,30,to) ; Ring, 30 secs max
exten => 2102,2,Voicemail,u2102 ; Send to voicemail...
; Extension 401 rings the firefly softphone
exten => 401,1,Dial((IAX2/firefly01@firefly01/s||t)
exten => 401,2,Hangup

; extensions for other SIP and IAX call center phones
; cc100-cc150 SIP Phones
exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
; cc300-cc350 IAX Phones
exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)

; extensions if using a T1 channelbank
exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
exten => _19XX,2,Hangup

; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
exten => 4001,2,Voicemail,u4001 ; Send to voicemail...

; # timeout invalid rules
exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
exten => #,2,Hangup ; Hang them up.
exten => t,1,Goto(#,1) ; If they take too long, give up
exten => i,1,Playback(invalid) ; "That's not valid, try again"

; Give voicemail at extension 8500
exten => 8500,1,VoicemailMain
exten => 8500,2,Goto(s,6)

; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

; Inbound call from BINFONE
; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => 1112223333,2,Dial(sip/gs102,55,o)
; exten => 1112223333,3,Hangup

; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery
exten => 7275551212,1,Ringing
exten => 7275551212,2,Wait(1)
exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID}-----${CALLERIDNUM}-----${CALLERIDNAME})
exten => 7275551212,4,Answer
exten => 7275551212,5,Dial(sip/spa2000&sip/spa2001,30,To)
exten => 7275551212,6,Voicemail,u2000

; dial a long distance outbound number to the UK
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _901144XXXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},55,To)
exten => _901144XXXXXXXXXX,3,Hangup

; dial a long distance outbound number to Australia
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _901161XXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
exten => _901161XXXXXXXXX,3,Hangup

; Extensions for performance testing
exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91999NXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
exten => _91999NXXXXXX,3,Hangup
exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 999999999999,2,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
exten => 999999999999,3,Hangup

; dial an 800 outbound number
exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91800NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91800NXXXXXX,3,Hangup
exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91888NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91888NXXXXXX,3,Hangup
exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91877NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91877NXXXXXX,3,Hangup
exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91866NXXXXXX,3,Hangup

; dial a local outbound number (modified because of only LD T1)
exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXXXXX,2,Dial(${TRUNK}/1727${EXTEN:1},,To)
exten => _9NXXXXXX,3,Hangup

; dial a local 727 outbound number with area code
exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9727NXXXXXX,2,Dial(${TRUNK}/1${EXTEN:1},,To)
exten => _9727NXXXXXX,3,Hangup

; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _91NXXNXXXXXX,3,Hangup
; dial a long distance outbound number through BINFONE
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,2,Dial(${TRUNKIAX}/${EXTEN},55,To)
; exten => _91NXXNXXXXXX,3,Hangup
; dial a long distance outbound number through a SIP provider
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@${TRUNKSIP1},55,o)
exten => _91NXXNXXXXXX,3,Dial(sip/${EXTEN:1}@${TRUNKSIP2},55,o)
exten => _91NXXNXXXXXX,4,Hangup

; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):
; 1. the extension of the phone to ring as defined in the asterisk.phones table
; 2. the phone number that was called, for the live_inbound/_log entry
; 3. a text description of the number that was called in
; 4-7. optional fields, they are also passed as fields in the GUI to web browser
; This is not part of VICIDIAL, it is for astGUIclient agent use only

; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1
; with 10 digit ANI and 4 digit DNIS star separated
exten => _**3429,1,Ringing
exten => _**3429,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _**3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
exten => _**3429,4,Answer
exten => _**3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
exten => _**3429,6,Voicemail,u2000
; Extension 3429 - with ANI [callerID]
exten => _*NXXNXXXXXX*3429,1,Ringing
exten => _*NXXNXXXXXX*3429,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _*NXXNXXXXXX*3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
exten => _*NXXNXXXXXX*3429,4,Answer
exten => _*NXXNXXXXXX*3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000

; parameters for agi-VDAD_ALL_inbound.agi (9 fields separated by five dashes "-----"):
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - 5DIGITID - Enter 5 digit code to go to agent
; - 10DIGITID - Enter 10 digit code to go to agent
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
; - SO - Home server only
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
; 4. the phone number that was called, for the log entry
; 5. the callerID or lead_id of the person that called(usually overridden)
; 6. the park extension audio file name if used
; 7. the status of the call initially(usually not used)
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; inbound VICIDIAL call with CID delivery through T1 PRI
exten => 1234,1,Answer ; Answer the line
exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
exten => 1234,3,Hangup

; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
exten => _90009.,1,Answer ; Answer the line
exten => _90009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
exten => _90009.,3,Hangup
exten => _990009.,1,Answer ; Answer the line
exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
exten => _990009.,3,Hangup

; barge monitoring extension
exten => 8159,1,ZapBarge
exten => 8159,2,Hangup

; ZapBarge direct channel extensions
exten => _86120XX,1,ZapBarge(${EXTEN:5})

exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
exten => _X48600XXX,2,Hangup

exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
exten => _X38600XXX,2,Hangup

exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
exten => _X28600XXX,2,Hangup

exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
exten => _X18600XXX,2,Hangup

exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
exten => _55558600XXX,2,Hangup
exten => 8300,1,Hangup

; astGUIclient conferences
exten => _86000[0-4]X,1,Meetme,${EXTEN}|q
; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
exten => _86001XX,1,Meetme,${EXTEN}|F
exten => _8600200,1,Meetme,${EXTEN}|F
; quiet entry and leaving conferences for VICIDIAL
exten => _78600XXX,1,Meetme,${EXTEN:1}|Fq
; quiet monitor extensions for meetme rooms (for room managers)
exten => _68600XXX,1,Meetme,${EXTEN:1}|Fmq

; voicelab exten
exten => _86009XX,1,Meetme,${EXTEN}|Fmq
; voicelab exten moderator
exten => _986009XX,1,Meetme,${EXTEN:1}

; park channel for client GUI parking, hangup after 30 minutes
; create a GSM formatted audio file named "park.gsm" that is 30 minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8301,1,Answer
exten => 8301,2,AGI(park_CID.agi)
exten => 8301,3,Playback(park)
exten => 8301,4,Hangup
exten => 8303,1,Answer
exten => 8303,2,AGI(park_CID.agi)
exten => 8303,3,Playback(conf)
exten => 8303,4,Hangup

; park channel for client GUI conferencing, hangup after 30 minutes
; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8302,1,Answer
exten => 8302,2,Playback(conf)
exten => 8302,3,Hangup

exten => 8304,1,Answer
exten => 8304,2,Playback(ding)
exten => 8304,3,Hangup

; default audio for safe harbor 2-second-after-hello message then hangup
; create a GSM formatted audio file complies with safe harbor rules
; and put it in /var/lib/asterisk/sounds then change filename below
exten => 8307,1,Answer
exten => 8307,2,Playback(vm-goodbye)
exten => 8307,3,Hangup

; this is used for recording conference calls, the client app sends the filename
; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV)
; Recording is limited to 1 hour, to make longer, just change the Wait,3600
exten => 8309,1,Answer
exten => 8309,2,Monitor(wav,${CALLERIDNAME})
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup

; this is used for recording conference calls, the client app sends the filename
; value as a callerID recordings go to /var/spool/asterisk/monitor (GSM)
; Recording is limited to 1 hour, to make longer, just change the Wait,3600
exten => 8310,1,Answer
exten => 8310,2,Monitor(gsm,${CALLERIDNAME})
exten => 8310,3,Wait,3600
exten => 8310,4,Hangup

; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
; replace conf with the message file you want to leave
exten => 8320,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording
exten => 8320,2,Playback(conf)
exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN})
exten => 8320,4,Hangup

; use for selective CallerID hangup by area code(hard-coded)
exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
exten => 8352,2,Playback(safe_harbor)
exten => 8352,3,Hangup

; prompts for recording AGI script, ID is 4321
; first variable is format (gsm/wav)
; second variable is timeout in milliseconds (default is 720000 [12 minutes])
exten => 8167,1,Answer
exten => 8167,2,AGI(agi-record_prompts.agi,wav-----720000)
exten => 8167,3,Hangup
exten => 8168,1,Answer
exten => 8168,2,AGI(agi-record_prompts.agi,gsm-----720000)
exten => 8168,3,Hangup

; playback of recorded prompts
exten => _851XXXXX,1,Answer
exten => _851XXXXX,2,Playback(${EXTEN})
exten => _851XXXXX,3,Hangup

; this is used to allow the GUI to send you directly into voicemail
; don't forget to set GUI variable $voicemail_exten to this extension
exten => 8501,1,VoicemailMain(s${CALLERIDNUM})
exten => 8501,2,Hangup

; this is used to allow the GUI to send live calls directly into voicemail
; don't forget to set GUI variable $voicemail_dump_exten to this extension
exten => _85026666666666.,1,Wait(2)
exten => _85026666666666.,2,Voicemail(${EXTEN:14})
exten => _85026666666666.,3,Hangup

; this is used for sending DTMF signals within conference calls, the client app
; sends the digits to be played in the callerID field
; sound files must be placed in /var/lib/asterisk/sounds
exten => 8500998,1,Answer
exten => 8500998,2,Playback(silence)
exten => 8500998,3,AGI(agi-dtmf.agi)
exten => 8500998,4,Hangup

;#### VDAD STANDARD TRANSFER ENTRIES ####
; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
exten => 8364,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8364,2,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
exten => 8364,3,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
exten => 8364,4,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
exten => 8364,5,Hangup

exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,6,Hangup

; VICIDIAL_auto_dialer transfer script:
;exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,5,Hangup

; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
exten => 8366,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8366,2,AGI(agi-VDADtransferSURVEY.agi,${EXTEN})
exten => 8366,3,AGI(agi-VDADtransferSURVEY.agi,${EXTEN})
exten => 8366,4,AGI(agi-VDADtransferSURVEY.agi,${EXTEN})
exten => 8366,5,Hangup

; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
exten => 8367,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8367,2,AGI(agi-VDAD_LO_transfer.agi,${EXTEN})
exten => 8367,3,AGI(agi-VDAD_LO_transfer.agi,${EXTEN})
exten => 8367,4,AGI(agi-VDAD_LO_transfer.agi,${EXTEN})
exten => 8367,5,Hangup

; VICIDIAL_auto_dialer transfer script Load Balanced:
exten => 8368,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,2,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8368,3,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8368,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8368,5,Hangup

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,2,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,3,AGI(VD_amd.agi,${EXTEN})
exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,7,Hangup

; VICIDIAL auto-dial reminder script
exten => 8372,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8372,2,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,5,Hangup

;#### VDAD SIP UNREGISTERED TRANSFER ENTRIES ####
;#### Use these entries IN PLACE OF the entries above if you are using SIP trunks
;#### and are not registering your provider in sip.conf
;; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
;exten => 8364,1,Playback(sip-silence)
;exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8364,3,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
;exten => 8364,4,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
;exten => 8364,5,Hangup
;
;; VICIDIAL_auto_dialer transfer script:
;exten => 8365,1,Playback(sip-silence)
;exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,5,Hangup
;
;; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
;exten => 8366,1,Playback(sip-silence)
;exten => 8366,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8366,3,AGI(agi-VDADtransferSURVEY.agi,${EXTEN})
;exten => 8366,4,AGI(agi-VDADtransferSURVEY.agi,${EXTEN})
;exten => 8366,5,Hangup
;
;; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
;exten => 8367,1,Playback(sip-silence)
;exten => 8367,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8367,3,AGI(agi-VDAD_LO_transfer.agi,${EXTEN})
;exten => 8367,4,AGI(agi-VDAD_LO_transfer.agi,${EXTEN})
;exten => 8367,5,Hangup
;
;; VICIDIAL_auto_dialer transfer script Load Balanced:
;exten => 8368,1,Playback(sip-silence)
;exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8368,3,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
;exten => 8368,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
;exten => 8368,5,Hangup
;
;; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
;exten => 8369,1,Playback(sip-silence)
;exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256)
;exten => 8369,4,AGI(VD_amd.agi,${EXTEN})
;exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
;exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
;exten => 8369,7,Hangup
;
;; VICIDIAL auto-dial reminder script
;exten => 8372,1,Playback(sip-silence)
;exten => 8372,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
;exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
;exten => 8372,5,Hangup

; PERFORMANCE TESTING
exten => _999XXXXXX1,1,Answer
exten => _999XXXXXX1,2,Wait(2)
exten => _999XXXXXX1,3,Playback(beep)
exten => _999XXXXXX1,4,Hangup

exten => _999XXXX112,1,Wait(8)
exten => _999XXXX112,2,Answer
exten => _999XXXX112,3,Playback(demo-instruct)
exten => _999XXXX112,4,Playback(demo-instruct)
exten => _999XXXX112,5,Hangup

exten => _999XXXXXX2,1,Wait(8)
exten => _999XXXXXX2,2,Answer
exten => _999XXXXXX2,3,Playback(demo-instruct)
exten => _999XXXXXX2,4,Hangup

exten => _999XXXXXX3,1,SetVar(PRI_CAUSE=1)
exten => _999XXXXXX3,2,Hangup

exten => _999XXXXXX4,1,SetVar(PRI_CAUSE=27)
exten => _999XXXXXX4,2,Hangup

exten => _999XXXXXX5,1,Wait(60)
exten => _999XXXXXX5,2,Hangup

exten => _999XXXXXX6,1,Wait(10)
exten => _999XXXXXX6,2,Answer
exten => _999XXXXXX6,3,Playback(demo-instruct)
exten => _999XXXXXX6,4,Hangup

exten => _999XXXXXX7,1,Wait(12)
exten => _999XXXXXX7,2,Answer
exten => _999XXXXXX7,3,Playback(demo-enterkeywords)
exten => _999XXXXXX7,4,Hangup

exten => _999XXXXXX8,1,SetVar(PRI_CAUSE=17)
exten => _999XXXXXX8,2,Hangup

exten => _999XXXXXX9,1,Wait(6)
exten => _999XXXXXX9,2,Answer
exten => _999XXXXXX9,3,Playback(demo-abouttotry)
exten => _999XXXXXX9,4,Hangup

exten => _999XXXXXX0,1,Wait(5)
exten => _999XXXXXX0,2,Answer
exten => _999XXXXXX0,3,Playback(vm-goodbye)
exten => _999XXXXXX0,4,Hangup

exten => 99999999999,1,Answer
exten => 99999999999,2,Playback(conf)
exten => 99999999999,3,Playback(conf)
exten => 99999999999,4,Playback(conf)
exten => 99999999999,5,Playback(conf)
exten => 99999999999,6,Playback(conf)
exten => 99999999999,7,Playback(conf)
exten => 99999999999,8,Playback(conf)
exten => 99999999999,9,Playback(conf)
exten => 99999999999,10,Playback(conf)
exten => 99999999999,11,Playback(conf)
exten => 99999999999,12,Playback(conf)
exten => 99999999999,13,Playback(conf)
exten => 99999999999,14,Hangup

by **john_usc** » Mon Mar 23, 2009 12:37 am

here is my logfile. Please help out. Thanks
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

2009-03-22 17:38:33|agi-VDADtransfer.agi|XXXXXXXXXX VDAD transferred: start|stop 2009-03-22 17:38:33|2009-03-22 17:38:33
2009-03-22 17:38:49|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:38:49|agi-VDADtransfer.agi|0|8365
2009-03-22 17:38:49|agi-VDADtransfer.agi|callerID changed: V0322173812000000084
2009-03-22 17:38:49|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- callerid = 0000000000
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- calleridname = V0322173812000000084
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- channel = Local/917203331234@default-b9ba,1
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- priority = 3
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- type = Local
2009-03-22 17:38:49|agi-VDADtransfer.agi| -- uniqueid = 1237757892.250
2009-03-22 17:38:49|agi-VDADtransfer.agi|AGI Variables: |1237757892.250|Local/917203331234@default-b9ba,1|8365|Local|V0322173812000000084|V0322173812000000084|3|
2009-03-22 17:38:49|agi-VDADtransfer.agi|+++++ VDAD START : |84|2009-03-22 17:38:49|1.2.27|3|
2009-03-22 17:38:49|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 3
2009-03-22 17:38:50|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:38:50|agi-VDADtransfer.agi|0|8365
2009-03-22 17:38:50|agi-VDADtransfer.agi|callerID changed: V0322173812000000084
2009-03-22 17:38:50|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- callerid = unknown
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- calleridname = V0322173812000000084
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- channel = SIP/voicepulse-primary-09e15af8
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- priority = 4
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- type = SIP
2009-03-22 17:38:50|agi-VDADtransfer.agi| -- uniqueid = 1237757892.250
2009-03-22 17:38:50|agi-VDADtransfer.agi|AGI Variables: |1237757892.250|SIP/voicepulse-primary-09e15af8|8365|SIP|V0322173812000000084|V0322173812000000084|4|
2009-03-22 17:38:50|agi-VDADtransfer.agi|+++++ VDAD START : |84|2009-03-22 17:38:50|1.2.27|4|
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0322173812000000084';|
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0322173812000000084' and status IN('LIVE','XFER');|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD : |1|update of vac table: V0322173812000000084
|UPDATE vicidial_auto_calls set uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8',status='LIVE',stage='LIVE-0' where callerid='V0322173812000000084' order by call_time desc limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi||INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('1237757892.250','84','TESTCAMP','2009-03-22 17:38:50','1237757930','QUEUE','1','7203331234','VDAD','N')|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD : |84|84|insert to vicidial_log: 1237757892.250
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and last_update_time > '20090322173845';|
2009-03-22 17:38:50|agi-VDADtransfer.agi||CONCURRENT TRANSFERS AUTO SETTING: 1 (1)|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:51|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:38:51|agi-VDADtransfer.agi|0|8365
2009-03-22 17:38:51|agi-VDADtransfer.agi|callerID changed: V0322173830000000087
2009-03-22 17:38:51|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- callerid = 0000000000
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- calleridname = V0322173830000000087
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- channel = Local/917203331234@default-d8fa,1
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- priority = 3
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- type = Local
2009-03-22 17:38:51|agi-VDADtransfer.agi| -- uniqueid = 1237757910.259
2009-03-22 17:38:51|agi-VDADtransfer.agi|AGI Variables: |1237757910.259|Local/917203331234@default-d8fa,1|8365|Local|V0322173830000000087|V0322173830000000087|3|
2009-03-22 17:38:51|agi-VDADtransfer.agi|+++++ VDAD START : |87|2009-03-22 17:38:51|1.2.27|3|
2009-03-22 17:38:51|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 3
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:53|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:38:53|agi-VDADtransfer.agi|0|8365
2009-03-22 17:38:53|agi-VDADtransfer.agi|callerID changed: V0322173830000000087
2009-03-22 17:38:53|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- callerid = unknown
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- calleridname = V0322173830000000087
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- channel = SIP/voicepulse-primary-09e478d0
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- priority = 4
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- type = SIP
2009-03-22 17:38:53|agi-VDADtransfer.agi| -- uniqueid = 1237757910.259
2009-03-22 17:38:53|agi-VDADtransfer.agi|AGI Variables: |1237757910.259|SIP/voicepulse-primary-09e478d0|8365|SIP|V0322173830000000087|V0322173830000000087|4|
2009-03-22 17:38:53|agi-VDADtransfer.agi|+++++ VDAD START : |87|2009-03-22 17:38:53|1.2.27|4|
2009-03-22 17:38:53|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0322173830000000087';|
2009-03-22 17:38:53|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0322173830000000087' and status IN('LIVE','XFER');|
2009-03-22 17:38:53|agi-VDADtransfer.agi|-- VDAD : |1|update of vac table: V0322173830000000087
|UPDATE vicidial_auto_calls set uniqueid='1237757910.259', channel='SIP/voicepulse-primary-09e478d0',status='LIVE',stage='LIVE-0' where callerid='V0322173830000000087' order by call_time desc limit 1;|
2009-03-22 17:38:53|agi-VDADtransfer.agi||INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('1237757910.259','87','TESTCAMP','2009-03-22 17:38:53','1237757933','QUEUE','1','7203331234','VDAD','N')|
2009-03-22 17:38:53|agi-VDADtransfer.agi|-- VDAD : |87|87|insert to vicidial_log: 1237757910.259
2009-03-22 17:38:53|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:30" and lead_id != '87';|
2009-03-22 17:38:53|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and last_update_time > '20090322173848';|
2009-03-22 17:38:53|agi-VDADtransfer.agi||CONCURRENT TRANSFERS AUTO SETTING: 1 (1)|
2009-03-22 17:38:53|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |1|TESTCAMP|SIP/voicepulse-primary-09e478d0|V0322173830000000087|1237757910.259|
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:53|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:30" and lead_id != '87';|
2009-03-22 17:38:53|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |1|TESTCAMP|SIP/voicepulse-primary-09e478d0|V0322173830000000087|1237757910.259|
2009-03-22 17:38:53|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:30" and lead_id != '87';|
2009-03-22 17:38:53|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |1|TESTCAMP|SIP/voicepulse-primary-09e478d0|V0322173830000000087|1237757910.259|
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:50|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:12" and lead_id != '84';|
2009-03-22 17:38:50|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:38:56|agi-VDADtransfer.agi||SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = 'TESTCAMP' limit 1;|
2009-03-22 17:38:56|agi-VDADtransfer.agi|-- VDAD call_hungup timout: |VH0322173856||SIP/voicepulse-primary-09e15af8|insert to vicidial_manager
2009-03-22 17:38:56|agi-VDADtransfer.agi|-- VDAD vac record deleted: |1|TESTCAMP|
2009-03-22 17:38:56|agi-VDADtransfer.agi||UPDATE vicidial_log set status='DROP',end_epoch='1237757936',length_in_sec='5' where uniqueid = '1237757892.250';|
2009-03-22 17:38:56|agi-VDADtransfer.agi|-- VDAD vicidial_log update: |1|1237757892.250
2009-03-22 17:38:56|agi-VDADtransfer.agi||UPDATE vicidial_list set status='DROP' where lead_id = '84';|
2009-03-22 17:38:56|agi-VDADtransfer.agi|-- VDAD vicidial_list update: |1|84
2009-03-22 17:38:56|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:38:56|agi-VDADtransfer.agi|0|8365
2009-03-22 17:38:56|agi-VDADtransfer.agi|callerID changed: V0322173812000000084
2009-03-22 17:38:56|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- callerid = unknown
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- calleridname = V0322173812000000084
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- channel = SIP/voicepulse-primary-09e15af8
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- priority = 5
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- type = SIP
2009-03-22 17:38:56|agi-VDADtransfer.agi| -- uniqueid = 1237757892.250
2009-03-22 17:38:56|agi-VDADtransfer.agi|AGI Variables: |1237757892.250|SIP/voicepulse-primary-09e15af8|8365|SIP|V0322173812000000084|V0322173812000000084|5|
2009-03-22 17:38:56|agi-VDADtransfer.agi|+++++ VDAD START : |84|2009-03-22 17:38:56|1.2.27|5|
2009-03-22 17:38:56|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0322173812000000084';|
2009-03-22 17:38:56|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0322173812000000084' and status IN('LIVE','XFER');|
2009-03-22 17:38:56|agi-VDADtransfer.agi|-- VDAD : |0E0|update of vac table: V0322173812000000084
|UPDATE vicidial_auto_calls set uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8',status='LIVE',stage='LIVE-0' where callerid='V0322173812000000084' order by call_time desc limit 1;|
2009-03-22 17:38:56|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = '' and call_time < "" and lead_id != '';|
2009-03-22 17:38:56|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |0||SIP/voicepulse-primary-09e15af8|V0322173812000000084|1237757892.250|
2009-03-22 17:38:56|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = '' and call_time < "" and lead_id != '';|
2009-03-22 17:38:56|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |0||SIP/voicepulse-primary-09e15af8|V0322173812000000084|1237757892.250|
2009-03-22 17:39:24|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:39:24|agi-VDADtransfer.agi|0|8365
2009-03-22 17:39:24|agi-VDADtransfer.agi|callerID changed: V0322173850000000088
2009-03-22 17:39:24|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- callerid = 0000000000
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- calleridname = V0322173850000000088
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- channel = Local/917203331234@default-0052,1
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- priority = 3
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- type = Local
2009-03-22 17:39:24|agi-VDADtransfer.agi| -- uniqueid = 1237757930.262
2009-03-22 17:39:24|agi-VDADtransfer.agi|AGI Variables: |1237757930.262|Local/917203331234@default-0052,1|8365|Local|V0322173850000000088|V0322173850000000088|3|
2009-03-22 17:39:24|agi-VDADtransfer.agi|+++++ VDAD START : |88|2009-03-22 17:39:24|1.2.27|3|
2009-03-22 17:39:24|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 3
2009-03-22 17:39:26|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:39:26|agi-VDADtransfer.agi|0|8365
2009-03-22 17:39:26|agi-VDADtransfer.agi|callerID changed: V0322173850000000088
2009-03-22 17:39:26|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- callerid = unknown
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- calleridname = V0322173850000000088
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- channel = SIP/voicepulse-primary-09e1b8d0
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- priority = 4
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- type = SIP
2009-03-22 17:39:26|agi-VDADtransfer.agi| -- uniqueid = 1237757930.262
2009-03-22 17:39:26|agi-VDADtransfer.agi|AGI Variables: |1237757930.262|SIP/voicepulse-primary-09e1b8d0|8365|SIP|V0322173850000000088|V0322173850000000088|4|
2009-03-22 17:39:26|agi-VDADtransfer.agi|+++++ VDAD START : |88|2009-03-22 17:39:26|1.2.27|4|
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0322173850000000088';|
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0322173850000000088' and status IN('LIVE','XFER');|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD : |1|update of vac table: V0322173850000000088
|UPDATE vicidial_auto_calls set uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0',status='LIVE',stage='LIVE-0' where callerid='V0322173850000000088' order by call_time desc limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi||INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('1237757930.262','88','TESTCAMP','2009-03-22 17:39:26','1237757966','QUEUE','1','7203331234','VDAD','N')|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD : |88|88|insert to vicidial_log: 1237757930.262
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and last_update_time > '20090322173921';|
2009-03-22 17:39:26|agi-VDADtransfer.agi||CONCURRENT TRANSFERS AUTO SETTING: 1 (0)|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:26|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = 'TESTCAMP' and call_time < "2009-03-22 17:38:50" and lead_id != '88';|
2009-03-22 17:39:26|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: TESTCAMP|192.168.2.2
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='88',uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0', callerid='V0322173850000000088' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173921' order by last_call_finish limit 1;|
2009-03-22 17:39:26|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!
2009-03-22 17:39:32|agi-VDADtransfer.agi||SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = 'TESTCAMP' limit 1;|
2009-03-22 17:39:32|agi-VDADtransfer.agi|-- VDAD call_hungup timout: |VH0322173932||SIP/voicepulse-primary-09e1b8d0|insert to vicidial_manager
2009-03-22 17:39:32|agi-VDADtransfer.agi|-- VDAD vac record deleted: |1|TESTCAMP|
2009-03-22 17:39:32|agi-VDADtransfer.agi||UPDATE vicidial_log set status='DROP',end_epoch='1237757972',length_in_sec='5' where uniqueid = '1237757930.262';|
2009-03-22 17:39:32|agi-VDADtransfer.agi|-- VDAD vicidial_log update: |1|1237757930.262
2009-03-22 17:39:32|agi-VDADtransfer.agi||UPDATE vicidial_list set status='DROP' where lead_id = '88';|
2009-03-22 17:39:32|agi-VDADtransfer.agi|-- VDAD vicidial_list update: |1|88
2009-03-22 17:39:32|agi-VDADtransfer.agi|Perl Environment Dump:
2009-03-22 17:39:32|agi-VDADtransfer.agi|0|8365
2009-03-22 17:39:32|agi-VDADtransfer.agi|callerID changed: V0322173850000000088
2009-03-22 17:39:32|agi-VDADtransfer.agi|AGI Environment Dump:
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- accountcode =
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- callerid = unknown
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- calleridname = V0322173850000000088
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- callingani2 = 0
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- callingpres = 0
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- callingtns = 0
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- callington = 0
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- channel = SIP/voicepulse-primary-09e1b8d0
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- context = default
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- dnid = unknown
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- enhanced = 0.0
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- extension = 8365
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- language = en
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- priority = 5
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- rdnis = unknown
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- type = SIP
2009-03-22 17:39:32|agi-VDADtransfer.agi| -- uniqueid = 1237757930.262
2009-03-22 17:39:32|agi-VDADtransfer.agi|AGI Variables: |1237757930.262|SIP/voicepulse-primary-09e1b8d0|8365|SIP|V0322173850000000088|V0322173850000000088|5|
2009-03-22 17:39:32|agi-VDADtransfer.agi|+++++ VDAD START : |88|2009-03-22 17:39:32|1.2.27|5|
2009-03-22 17:39:32|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0322173850000000088';|
2009-03-22 17:39:32|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0322173850000000088' and status IN('LIVE','XFER');|
2009-03-22 17:39:32|agi-VDADtransfer.agi|-- VDAD : |0E0|update of vac table: V0322173850000000088
|UPDATE vicidial_auto_calls set uniqueid='1237757930.262', channel='SIP/voicepulse-primary-09e1b8d0',status='LIVE',stage='LIVE-0' where callerid='V0322173850000000088' order by call_time desc limit 1;|
2009-03-22 17:39:32|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = '' and call_time < "" and lead_id != '';|
2009-03-22 17:39:32|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |0||SIP/voicepulse-primary-09e1b8d0|V0322173850000000088|1237757930.262|
2009-03-22 17:39:32|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.2' and campaign_id = '' and call_time < "" and lead_id != '';|
2009-03-22 17:39:32|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |0||SIP/voicepulse-primary-09e1b8d0|V0322173850000000088|1237757930.262|

by **mflorell** » Mon Mar 23, 2009 5:42 am

Well, there don't seem to be any agents logged in and in the unpaused READY state for the TESTCAMP campaign to take the calls. That's what these lines are telling me:

UPDATE vicidial_live_agents set status='QUEUE',lead_id='84',uniqueid='1237757892.250', channel='SIP/voicepulse-primary-09e15af8', callerid='V0322173812000000084' where status = 'READY' and server_ip='192.168.2.2' and campaign_id='TESTCAMP' and last_update_time > '20090322173845' order by last_call_finish limit 1;|
2009-03-22 17:38:50|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!

by **john_usc** » Mon Mar 23, 2009 11:11 am

thank you for your reply. I have agent logged in. The agent screen is there. I even hear "You are the only person in the conference". Then the agent hit resume and the problem with AMD happens. Now if I use no AMD and use extension 8365 then it works. But AMD (8369) doesn't. I would appreciate your help as we are planning on going live tomorrow and this thing has kept me up all night yesterday to find a solution to and I still couldn't.
Thank you so much

by **john_usc** » Mon Mar 23, 2009 4:09 pm

any idea guys...will really appreciate some help here.
Thanks

by **mflorell** » Mon Mar 23, 2009 4:24 pm

If you see this "NNNNNNNNNN No agent record found" then the script cannot find an agent to send the call to.

Try executing the SQL statement that is right above that if you do not believe me and let me know if it does find an agent.

Have you considered upgrading to 2.0.5rc2?

by **john_usc** » Mon Mar 23, 2009 5:10 pm

I believe you. I am just not sure why this is happening. I will upgrade and see if that makes any difference. Where can I find that version. Thanks

by **mflorell** » Mon Mar 23, 2009 5:29 pm

Here's the thread with the link:

http://www.eflo.net/VICIDIALforum/viewtopic.php?t=7431

by **john_usc** » Mon Mar 23, 2009 8:55 pm

thanks. I will try upgrading and will post the results.

by **john_usc** » Fri Mar 27, 2009 3:18 pm

mflorell: as you mentioned I downloaded the astguiclient_2.05rc3 and installed it. But then it doesn't let me log in using the credentials admin and password vicidialnow at the GUI.
Then I installed astguiclient_2.05rc4 and it did the samething. Then I installed astguiclient_2.0.4.1rc5 and that version let me login. So after successful login, I again installed astguiclient_2.05rc5 and again it would not let me in.
Is that a bug or I need to change something on my side.
Thanks

by **ykhan** » Fri Mar 27, 2009 4:10 pm

astguiclient_2.05rc4 and it did the samething. Then I installed astguiclient_2.0.4.1rc5 and that version let me login. So after successful login, I again installed astguiclient_2.05rc5

As far as I know, we only have up to astguiclient_2.05rc3 yet. But in order to double check the login credentials, look in your mysql vicidial_users table.

by **john_usc** » Fri Mar 27, 2009 4:43 pm

I checked the credentials in user_list table and the credientials are admin and vicidialnow which I am putting in.
I am sorry I made a mistake on the comment above here
>>>>astguiclient_2.05rc2 and it did the samething. Then I installed >>>astguiclient_2.0.4.1rc5 and that version let me login. So after >>>successful login, I again installed astguiclient_2.05rc3

so I was working in 2.05rc3
but the problem is that even though the credentials and everything looks fine, it doesn't let you login to the GUI, not atleast for admin. I have not tried agents, cause I didn't have one

and couldn't get in. Now with astguiclient_2.0.4rc5 I also noticed another problem too. When you upload the cutom list, it doesn't give you options.

But I am trying to work 2.05rc3 and hoping someone would have an answer for that

by **mflorell** » Fri Mar 27, 2009 8:37 pm

When you "installed" 2.0.5rc3 did you read the UPGRADE document?

by **john_usc** » Sat Mar 28, 2009 2:15 pm

Hi ,

sorry I couldn't find the upgrade info. I used the information from scratch install. So basically I followed those instructions and it gave me those problems.
Are the instruction are different for 2.05rc3? Where can I get those.

Thanks

by **mflorell** » Sat Mar 28, 2009 2:40 pm

in the zip file that you downloaded of 2.0.5rc3, in the root directory of that zip file is a file called UPGRADE.

by **williamconley** » Sat Mar 28, 2009 2:57 pm

In linux you do not get "Wizards" and "Installation programs".

In "Release Candidates" especially.

You must always inspect your software and find and read all the "README" files and any other text files that appear to indicate that they information in them. This is how Linux operates. Considering the pricing involved ...

I think it's a fair trade off. And you DO learn a lot about your software that way. The programmers and developers try to be as communicative as possible, but you must have the patience to read through the information available. Then it works out very well and you understand your software.

by **globalme** » Sat Mar 28, 2009 3:45 pm

I have below config in my extension.conf file.

exten => 8369,1,Playback(sip-silence)
exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,4,AGI(VD_amd.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,7,Hangup()

But somehow , calls are coming pretty slow .My dial ratio is 6 , still...

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