how many accounts should I have for predictive dialling?

[ssin14]

I was going to get my VOIP accounts so that I can get things done this weekend and start dialling out from next week

I was wondering for 20 seat , how many accounts should I have for predictive dialling?

[kchung]

What do you mean? Seats don't depend how many accounts you have.

To me, seats mean the simutaneous user capacity of the system. You can have as many agents as you want, but you should not have more agents than your hardware can handle...which brings up another feature idea...

Also, please start new a topic for each new question.

[ssin14]

lol

well actually it was a stupid question. I guess it all depends on the campaign I will be runining. This is the first time we will be doing predictive so I dont know pretty well. I thought to ask coz you guys might know since you asst several centres. I was thinking to start with 2 lines per agent. How many lines can vicidial suuport and be efficient. specially with p4 3.1 1GB RAM on vicidial server and p4 2.8 512 RAM on MySQL&web server.

[Op3r]

If properly configure you can put at maximum of 15 agents with full recording without recording I think you can put like 20. Bear in mind about the dial level also.

[enjay]

Agreed with that configuration you could sustain ~15 users with recording enabled (you WILL have to use recording delay or you will overload a system with those specs). note you could likely do a dial level of 3ish with those stats (3 lines per agent), but not much more..

-enjay

[ssin14]

I was thinking about my infrastructure and need few ideas:

I have below servers

1. LAN Server (NOS) p4 512RAM 2.8Ghz
-proxy server
-firewall


2. ASTERISK SERVER 1GB RAM
- VICIDIAL


3. Web and Databse server 512 RAM 2Ghz
-MySQL
-Php



I have 20 client PCS. I wanted my client Pc to access restricted internet from LAN server but I dont want asterisk to make VOIP calls by going through the LAN server. I have 2 ethernet port in my cisco 1841 router, One goes to the LAN server and can I use the other one and place it in spare NIC in Asterisk box. This way I was thinking not to load my LAN server.

Can these be done.

[enjay]

uh sure.. however you are bypassing the firewall at that point so you would be bypassing it incoming as well. Not very smart if you ask me.

NOTE: I assume your proxy is specifically for web traffic so SIP/IAX traffic would not be filtered by the proxy just the firewall assuming you had an ACL on the inside interface filtering outgoing requests (NON-PROXY).

-enjay