vicidial.org

by **globalme** » Wed Apr 08, 2009 3:14 pm

Disposed as DNC but still its coming back ??

VERSION: 2.0.4-121 BUILD: 80424-0442

by **mflorell** » Wed Apr 08, 2009 4:20 pm

Is internal DNC enabled in the campaign?

What kind of calling are you doing?

by **globalme** » Wed Apr 08, 2009 4:22 pm

When we dispose the call as DNC/NI, we DO NOT expect the call to come back.

But for that Do I need to enable anything called INTERNAL DNC ?

We make Outbound calls..

by **mflorell** » Wed Apr 08, 2009 4:41 pm

What do you have as your dial statuses in the campaign?

by **globalme** » Wed Apr 08, 2009 4:43 pm

Mostly CB,No Answer, Busy but NOT NI and DNC.

Any log file required ?

by **ykhan** » Wed Apr 08, 2009 6:44 pm

Check your lead recycling settings. Also, in your campaign page, make sure you set Use Internal DNC to Yes.

by **williamconley** » Fri Apr 10, 2009 10:19 am

Guesses: Server overload? call stuck in hopper? (both?)

I've had this a couple times, but before I can diagnose it, the problem has disappeared. If it continues, I'd like to have a look at your system. If I can "catch it in the act" of making a flawed decision, I can kill it. But if it won't break while I'm watching ... I have to wait for it to recur. And it hasn't happened on one of my boxes in a few months.

by **Op3r** » Fri Apr 10, 2009 1:03 pm

This happened to me too.

It sucks when you are waiting for it to reappear and it wont.

vicidial.org

DNC coming back...

DNC coming back...

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