Vicibox Server Install Problem...

[lowno]

So I downloaded the iso. The install was going great, until phase 3.2, I think. Where it tries to setup mysql for vicidial. Script gets access denied, then it seems to go downhill from there.

Now when I try to access IPADDRESS/vicidial/admin.php I get the following message:

Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'cron'@'localhost' (using password: YES) in /var/www/vicidial/dbconnect.php on line 42
MySQL connect ERROR: Access denied for user 'cron'@'localhost' (using password: YES)

[mcargile]

What happens when you try to connect to mysql as the cron user yourself? IE do this:

Code: Select all

mysql -p -u cron

The default password for cron is 1234.

On a very recent installation, for some reason DBI was not able to connect to mysql from localhost. Changing the ip in astguiclient.conf for the db from localhost to the systems IP fixed the issue.

I am rerunning the installer on my test system to see if I can duplicate this.

[mcargile]

I am sorry but I cannot replicate this issue on our test system. The install system logs all of the output after the initial reboot to /var/log/astguiclient/ubuntu-vici-install.log. If you search through this file for "ASTGUICLIENT INSTALLATION FINISHED!" right after that is where MySQL gets setup. If you can post from there down to where it says "Downloading lastest phone codes tables" we will hopefully be able to figure out what happened.

[lowno]

The install with the problem was in VMware, so it is quite possible that the environment had something to do with it. I will pull up the log for your reference.

I did the install in vmware as a test. When I got to the office I thought I would try on real hardware and was successful with the install. It will be great when everything is in the ISO, but I am grateful to have a real vicidial with a relatively painless install.

Now I am going to configure and read my managers manual.

Thanks for making the iso available!

[mcargile]

The weird thing is I tested the install quite extensively on Suns VirtualBox. So it is not an issue with Virtualization.

[codehaxor]

the ISO works fine with VMWARE, probably an installers problem