Advanced CPA(Answering Machine Detection) for VICIDIAL

[mflorell]

I am pleased to announce that we have finished integration and testing with the Sangoma CPA(Call Progress Analyzer) allowing VICIDIAL users to benefit from extremely fast and accurate Answering Machine and Fax detection.

For more information, take a look at the official press release:

http://www.businesswire.com/portal/site ... ewsLang=en

[Op3r]

This one too

http://www.sangoma.com/company/newsroom ... omers.html

It got me excited!

[okli]

This is quite interesting, will stay tuned for further details
Congratulations to the team as usual, keep up the good work!

[Op3r]

any howtos to integrate this on vicidial?

[mflorell]

Still working on those at the moment. Right now if you need help we offer it through consulting at the ViciDial Group. http://www.vicidial.com

[hbravo]

Hi:

I was wondering if you already have the manual, setup guide or tutorial for integration between Vicidial and Sangoma CPA?

It will be really appreciated.

Thanks

HECTOR BRAVO

[mflorell]

We have a draft, but the CPA has changed recently and we are working on an update.

[mcargile]

Here is a link to a new version of the CPD patch:

http://download.vicidial.com/asterisk-p ... -1.4.patch

It fixes an issue that could cause a crash is some rare cases. Apparently a sip dialog can exist without having a call associated with it. When this happens we ignore the dialog rather than crashing the system. Unfortunately we only have a version that works with 1.4 asterisk.

[tarundas]

Any update on this lately ?

[mcargile]

I have not tested it out yet, but here is a version of the patch for 1.4.27

http://download.vicidial.com/asterisk-p ... 4.27.patch

[astgeeks solutions]

Great job...cool..i will test it...thanx buddy..we really need this for indian low budget call center solution..thanx again..

[unicorncn]

There is a new version sangoma netborder call analyzer 2.0, if need upgrade the asterisk patch?

http://sangoma.com/products/software_pr ... nload.html

I maybe have time next two week to test it.

[mflorell]

I believe we have tested it and the current patch works just fine with it.

[snowtr]

The last link seems to be broken.

[mflorell]

Thanks for the note, I have updated the link.

[boybawang]

Hi matt, what version of sangoma do suggest? I have tried the latest version on a windows 32 bit server and it is not accurate, sangoma says we need to lower the timers on vicidial for the call to be analyzed, where can we find that setting?

[mflorell]

We use the latest version on windows and it works great, you just have to configure it correctly. You should use the dial timeout on CPD to set your true dial timeout and the dial timeout in vicdial should be set to 99 seconds.

[boybawang]

Ive configured it according to what the latest svn docs said about it and it is not accurate its detection

[boybawang]

We use the latest version on windows and it works great, you just have to configure it correctly. You should use the dial timeout on CPD to set your true dial timeout and the dial timeout in vicdial should be set to 99 seconds.

You mean campaign dial timeout right? or the timeout on the dialplan under the carriers

[boybawang]

I guess it just needs rebooting after it being installed, its now working fine with default settings, but I adjusted the preconnect and the postconnect timeouts just to make sure

[ruben23]

Hi matt, any how to document for this even just a draft copy, thanks..

[Michael_N]

trunk\vici\docs\Sangoma_Netborder_CPD_Walkthrough.txt

[mflorell]

Here is an update on the status of Lyra AMD for Asterisk(CPD/CPA). Sangoma recently announced end-of-life for the product June 30, 2017. This will be the last opportunity to purchase Lyra licenses for future requirements. Support will continue to June 30, 2018.

[areon]

Could you recommend any other solution for call process analysis?

[mflorell]

Not at the current time. The are a couple of possibilities, but they both require some significant code changes to integrate with, since neither of them operate in the same way that Sangoma CPD worked. We have been working on one of these options for the last few months, and if we can get it to work, we will announce it's availability.

[prince.fer]

We are looking for Sangoma Lyra license if someone is having we are ready to purchase. Or any similar kind of paid solution we are ok to buy....let me know incase of any suggestion.

we are facing issue with AMD detection & voicemail drop in vicidial.