Transfer a Call to an specific agent

[yasserin]

HI, I installed Vicidial now 1.2 rc1 and Im recording all the calls, in and out, the problem is that if I transfer the call to a Closer I don't know how to transfer it again to an specific person without losing the recording as I need to record all the entire call, we are using eyebeam softphones and when I enter the extension of an specific agent, it go to another line of the softphone of the agent... I already bought the manual, and search the forum, but I don't have any clue to do it

[gardo]

I recommend installing the latest VicidialNOW (version 1.2) or upgrading your Astguiclient/Vicidial to 2.0.5. The latest version of Vicidial can do agent to agent transfer.