vicidial.org

by **globalme** » Thu Apr 30, 2009 4:36 pm

What can be the main reason for Cross Connections ?

Even when the load avg is around 1 and only 4 agents logged in to a server with 4 GB of RAM

What u guys do or handle the things when u find Cross Connections ?

by **mflorell** » Thu Apr 30, 2009 6:29 pm

Asterisk version?

CPU on server?

Astguiclient version?

by **globalme** » Thu Apr 30, 2009 7:34 pm

VERSION: 2.0.4-121 BUILD: 80424-0442

Processors 4
Model Intel(R) Xeon(R) CPU X3220 @ 2.40GHz
CPU Speed 2.39 GHz
Cache Size 4.00 MB
System Bogomips 19200.57
PCI Devices
- Class 0c07: Intel Corporation 82573E KCS
- Ethernet controller: Intel Corporation 82541GI Gigabit Ethernet Controller
- Ethernet controller: Intel Corporation 82573E Gigabit Ethernet Controller
- Host bridge: Intel Corporation E7230/3000/3010 Memory Controller Hub
- IDE interface: Intel Corporation 82801G
- IDE interface: Intel Corporation 82801GB/GR/GH
- ISA bridge: Intel Corporation 82801GB/GR
- PCI bridge: Intel Corporation 82801 PCI Bridge
- PCI bridge: Intel Corporation 82801G
- (2x) PCI bridge: Intel Corporation 82801GR/GH/GHM
- SMBus: Intel Corporation 82801G
- Serial controller: Intel Corporation Active Management Technology - SOL
- (5x) USB Controller: Intel Corporation 82801G
- VGA compatible controller: ATI Technologies Inc ES1000
IDE Devices none
SCSI Devices
- ATA ST3250310AS (Direct-Access)
- ATA ST3250310AS (Direct-Access)
USB Devices none

If I upgrade to 2.5 , will it resolve my issue of cross conenctions ?

by **mflorell** » Thu Apr 30, 2009 8:25 pm

do you have any duplicates in your vicidial_conferences table?

with that load on that server you shouldn't be getting cross-connects with a properly configured ViciDial system.

by **globalme** » Fri May 01, 2009 3:18 am

No Duplicate.

8600051 to 8600200

I am using Vicidialnow rc1.1

What could be the other reasons ?

Also, I am using g729. Can that be an Issue ?

Also, if I see the Loadavg more than 4 , whats the immediate solution to get it under 1 APART from restarting ?

by **gardo** » Fri May 01, 2009 5:19 am

Matt is right. On a properly configured Vicidial system, you shouldn't be getting cross-connections given your hardware specs. Please refer to this topic for more info: http://www.eflo.net/VICIDIALforum/viewtopic.php?t=7534

by **williamconley** » Fri May 01, 2009 7:58 pm

I cannot say it will "cure" the cross connections if you upgrade, but I can say it is likely your least expensive method of approaching the problem (since you will want to upgrade soon anyway ... it's just like putting air in the tires before going on a long trip).

If it fixes it, great, if not ... you have a clean install from which to work. (And those troubleshooting it will not have worries about changes you have made over the last several months ...).

I would actually go so far as to say if upgrading to vicibox doesn't resolve it, try vicidialNOW (or vice versa) just to see if there's an os related issue with your processor. (Two OSs should eliminate that fairly well.)

by **globalme** » Fri May 01, 2009 8:02 pm

I will try Upgrade and then lets see...

Also I am using VicidialNOW rc1.1

Concern is.. It works perfectly but when CONFERENCE starts , it spread like SWINE FLU :-)

within all other agents.... !!!

then Only option last with me is RESTART the server.

by **williamconley** » Fri May 01, 2009 9:01 pm

Mexican Flu spreading slowed already. LOL (Well, in Mexico anyway).

Does it work if you press the hangup button below the "Show Conference ..." blue line at the bottom of the agent screen? Or do callers just sort of "pop in" randomly so it would not help?

I do recall having a problem with that once ... but not on any machines for a while.

by **globalme** » Sat May 02, 2009 1:52 am

Kindly refer to

http://prodsurvey.webng.com/cc104.jpg

http://prodsurvey.webng.com/cc106.jpg

Captured when these 2 agents i.e cc104 and cc106 were having conference.

by **williamconley** » Sat May 02, 2009 10:57 am

Without actually looking into your system ... I'd say you need to check your sql tables to see if the system knows who is in the rooms, and then check against your Vicidial logs to see where the miscommunication is occurring. However, that was a "release Candidate" of Vicibox, and before getting crazy on the issue, I would definitely update/upgrade to a full release. 2.0.5.

It would be a serious bummer if you spend 8 hours geeking it and find out it's already resolved and was a simple issue someone else fixed in January in SVN and it's already in the later release.

After all, Vicibox and VicidialNOW are ISO installs.

by **globalme** » Sat May 02, 2009 11:28 am

I spoke to 2-3 people and they said that even they face Cross Connection Issue in 2.5

Btw, can u tell me what are the probable reasons for Cross Connections ?

by **williamconley** » Sat May 02, 2009 11:40 am

what do you and these 2-3 people have in common? equipment? personnel ...?

the only reasons i've ever had for cross connections was server load and training (helpful if one checks out of the campaign properly).

i haven't had a client with that complaint (or in one of my call-centers) for over 6 months.

by **globalme** » Sat May 02, 2009 11:47 am

1) They are in same local lan network.

2) Conference doesn't happen always. It happens suddenly.

3) They don't use Hot Keys

4) I have other centers but they hardly complain about this conference issue.May be once in a week or 15 days.

5) I never modified meet conf file . Its default from Vicidialnow.

6) They all use normal xlite softphone like my other centers.

7) They way they hang up the call is :

Hang Up Customer , Select Disposition and then submit.

by **gardo** » Sat May 02, 2009 1:00 pm

Can we consolidate this thread to this topic : http://www.eflo.net/VICIDIALforum/viewtopic.php?t=7534 since they're the same?

I'm going to lock this topic. Let's continue the thread here: http://www.eflo.net/VICIDIALforum/viewtopic.php?t=7534.

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