LEAD RECYCLING

[ruben23]

Im having problem when loading a set of lead like 10K...then after its done i want to reset the leads that this particular disposition can only be called..like No Answer,Busy,Callback andAnswering MAchine, but what is happening is..if i reset the leads all the leads are all recyled including the sales and Not interested and other dispo..

What features can i apply on this setup and also how am i going to execute this.

[mflorell]

admin.php version and build?

how are you resetting the leads?

do you have lead recycling enabled?

[ruben23]

Hi, how do i check admin.php version build and also i have recycled leads enable-with 3 disposition on it CALLBACK, NO ANSWER, BUSY, ANSWERING MACHINE,

I reset leads by going to the list that where i loaded the leads like i have list ID 1115 then loaded leads there for about 10K- after all the leads are used then i go to list then Reset Lead-Called-Status for this list.

that's what i do..how do i used the filter features of vicidial...?

[mflorell]

the version and build of Vicidial admin.php are at the bottom of the admin page.

Have you read the ViciDial Manager Manual?

[ruben23]

This is the version of my PHP admin VERSION: 2.0.5-173
BUILD: 90320-0424

[gardo]

You really need to get the Manager's manual and read it. It will help you a lot in navigating your Vicidial system. It's a must for any call centers using Vicidial.