Agent do not hear the phrase you are the only person in this

[ums2009]

When agents log in they can not hear the phrase"you are the only person in this confrence".

I am using x lite soft phones with vicidial version 2.05

The agents can hear the message on some of my phones but not on others.

[mflorell]

When they click on the "Show conference call channel information" link at the bottom of the agent screen when this happens what do they see?

[ums2009]

This is what shows up:

SIP/cc102-0830a018 HANGUP
2 SIP/cc100-081ad080

I am logged in on soft phone cc100 and there are no other soft phones logged in why does it show cc102? I am a newbie. I have used vicidial as a call center manager but im new to having and configuring my own server.

Any help would be greatly appreciated.

P.S I LOVE VICIDIAL!

[mflorell]

We have seen this issue with Xlite in several call centers, for some reason it doesn't let go of the call all the time. Another reason we recommend zoiper instead.