Cross conferencing

[Milhouse28]

lately i've been experiencing problems with the cross lines with agents. My agents are logged in properly with phone logins and user logs ins. they recieved the voice prompt in the SIP client " you're the currently the only person...". but after logging them in after a minute or two they suddenly getting cross conferencing with other agents. already tried changing SIP client, changing their phone log ins, What could be the reason for this? Pls help.

[Milhouse28]

also noticed when getting crosslines, they are sharing session IDs, how can i eliminate this kind of errors?

[mflorell]

vicidial.php version and build?

Do you have any duplicates in your vicidial_conferences table?

[Milhouse28]

Im using Vicidial

VERSION: 2.0.5-134
BUILD: 80703-0124

And there's no duplicates on the vicidial_conferences....
What could be the reasons for the errors?
Thanks

[mflorell]

If the agents are logging out properly then this should not happen.

What happens if one of the agents logs out of vicidial.php? Does it kick both out of the meetme conference?

[js19]

I'm actually seeing this as well running 2.0.4.1rc4. In the vicidial.live_agents table there were two records with the same conf_exten. It also seems that one of them was kicking the other out of the conference, but i'm not sure exactly what steps they were following to create the problem. One of them is gone now but I'm going to be monitoring the situation some more tomorrow to see if it reoccurs. I've told both of them how important it is to log out of vicidial correctly and they're both pretty sure they have been.

[arunkoods]

I have the same issue please post it if you have any stable solution for this.

Thanks,
arunkoods

[Op3r]

you are all probably overload your system.

Check your loads.