vicidial.org

by **kpanik** » Tue Sep 19, 2006 5:21 pm

if a customer answers to one called and then she closes the telephone call, than disposition she comes written on the database ?

by **enjay** » Tue Sep 19, 2006 6:12 pm

I dont understand what you're asking..

by **kpanik** » Tue Sep 19, 2006 7:13 pm

sorry for my bad english ... :oops:

my question:

if the customer call answered and endured after is hangup ..... what the status is written on the table vicidial_list ????

my problem is .....

i use the ivr on my extensions.conf ..
if in the event it happened , I would have to give a status "IVROK" on the call is hangup before being transferred at agent ....???

I hope of to have been comprised !

sorry

by **mflorell** » Tue Sep 19, 2006 8:41 pm

Are you using the SURVEY agi script?

by **kpanik** » Tue Sep 19, 2006 9:10 pm

no !

i'm using a ivr into extension.conf ...

not Agi script.....

in my ivr ,if customer press "1" , the call is trasferred into extension "8365" vdadtransfer.... else the call is closed..... but i not understand the status of the call closed.

by **mflorell** » Tue Sep 19, 2006 9:16 pm

How are you altering the status of the call if it is going into an IVR?

VICIDIAL was not really designed to work that way.

by **kpanik** » Tue Sep 19, 2006 9:24 pm

really ...
but for hangup i use the agi-VDhangup...

i task that can modify the agi-VDHANgup for the altering the status of call...

only for ivr naturally !!

the file it could be cloning and be called in an other way ,and it would be used for this

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