another problem on my system

[kpanik]

hi all ,

my problem is :

the outbound calls , after answered by customer and hangup the calls before being trasferred of the agents , remain locked into vicidial_auto_calls .... for 2 minutes....


the are a problem ...??

any suggestions ??

sorry fo my bad english

[kpanik]

we have noticed that the problem on object, it does not happen if not we use the realtime asterisk configuration.

beyond this problem, asterisk with realtime and vicidial work fine

[mflorell]

Do you have the two 'h' extens in your extensions.conf like they should be?

Are you Dialing with the 'o' flag?

Do you have the call_log.agi script entered before your Dial entry in extension.conf?

[kpanik]

yes matt...

this is a part of my extensions.conf ...



[default]

exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
exten => h,2,DeadAGI(VD_hangup.agi,PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

exten => _x.,1,AGI(call_log.agi,${EXTEN})
exten => _x.,2,Dial(${TRUNK}/${EXTEN},20,tTo)
exten => _x.,3,Congestion

exten => 2500,1,AGI(call_log.agi,${EXTEN})
exten => 2500,2,Goto(ivr,s,1)

[ivr]
exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
exten => h,2,DeadAGI(VD_hangup.agi,PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
;exten => h,2,DeadAGI(VD_hangup.agi,${EXTEN})
exten => s,1,Wait(1)
exten => s,2,Set(COUNT=1)
exten => s,3,Answer
exten => s,4,Set(TIMEOUT(digit)=5)
exten => s,5,Set(TIMEOUT(response)=7)
exten => s,6,Wait(.5)
exten => s,7,Background(ivrcassinescooter)
exten => 1,1,Goto(default,8365,1)
exten => t,1,GotoIf($[${COUNT} = 3]?exit,1)
exten => t,2,Set(COUNT=$[${COUNT} + 1])
exten => t,3,Goto(s,7)
exten => i,1,GotoIf($[${COUNT} = 5]?exit,1)
exten => i,2,Set(COUNT=$[${COUNT} + 1])
exten => i,3,Goto(s,7)
exten => exit,1,Playback(vm-goodbye)
exten => exit,2,Wait(3)
exten => exit,3,Hangup

[mflorell]

Does this happen if you do a normal VICIDIAL campaign with no IVR first?

[kpanik]

in the campaign with the first extensions "8365" the agi-VDADtransfer this not happened .


but with the extension 2500, all work fine, but, if the customer hangup the call before of transfer at agent, the field in the vicidial_auto_call table dont' delete first od two minutes.

Any suggestion ?

[mflorell]

try sticking a call_log.agi entry at the top of the 2500 exten.

[kpanik]

this is my extension for 2500

exten => 2500,1,AGI(call_log.agi,${EXTEN})
exten => 2500,2,Goto(ivrcassine,s,1)

[mflorell]

There are probably several things that the SURVEY agi script would do in the database that you are not doing. I would suggest trying the SURVEY script and seeing if using that instead of your IVR would fix the issue.

[kpanik]

that problems can give the extension.conf in real Time ?

[mflorell]

I have never used VICIDIAL with RealTime for extensions.conf. I have no idea what the difference would be.

Do you have Asterisk CLI output from each?

[kpanik]

yes, but there are not a difference....