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issue with Auto dial on Vicibox Server

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issue with Auto dial on Vicibox Server

Postby digvijaysinha » Mon Jun 08, 2009 9:15 pm

Hi All, I have a Vicibox. It dials for about 30 minutes and then stops dialing even though the agents remain logged-in.

Asterisk 1.2.30.4
Zaptel 1.2.27
Vici 2.0.5

What should I check ? Below is some output of AST_VDauto_dial.pl script.

I want to highlight where it says "Calls to place: -134 (14 - 148) 148". I do not think this is normal. During the first few minutes of dialing this value looks normal.

Also, please notice 148 instances of "dead call vac XFERd do nothing|100046|7806753000|XFER||" with different phone numbers. Looks like it has some relation to "Calls to place......" text above.

Any help will be much appreciated.

Best regards

loop counter: |5759149|
TIME DEBUG: -5|-5|0| GMT: 10:49
2009-06-09 05:49:37|SERVER CALLS PER SECOND MAXIMUM SET TO: 96 |10.4166666666667||
2009-06-09 05:49:37|LIVE AGENTS LOGGED IN: 7 ACTIVE CALLS: 148|
2009-06-09 05:49:37|510 10.0.0.170: agents: 7 dial_level: 2.0|
2009-06-09 05:49:37|510 10.0.0.170: Calls to place: -134 (14 - 148) 148 |
2009-06-09 05:49:37|CAMPAIGN DIFFERENTIAL: 13.85 3.85 (3.85 - 0)|
2009-06-09 05:49:37|LOCAL TRUNK SHORTAGE: 0|0 (14 - 96)|
2009-06-09 05:49:37|510 10.0.0.170: CALLING|
TIME DEBUG: -5|-5|0| GMT: 10:49
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100082|4162878957|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100083|905673501|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|66631|9052324963|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|66632|9058169151|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|66633|9057128051|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100085|9054978881|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|63803|9054975297|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67445|6473417119|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67473|9052819235|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67529|4166917008|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67919|9056373910|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67920|5196418309|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67935|9053046565|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67926|9052327536|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67942|9055420337|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67950|4166214042|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67949|9058584037|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67948|5143363884|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67947|9052498059|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67946|7098963460|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67945|9054208332|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67944|9058160658|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67943|9052717007|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67933|4505325590|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67934|7054349048|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67921|9055534316|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67924|9052710524|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67940|9057859393|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67927|9059975796|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67922|9054740215|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67928|9055829600|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67930|4162821520|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67929|9058848020|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67937|4162495451|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67941|2892323004|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67939|6135992450|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67925|9055029659|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67924|9052710524|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67969|4506897276|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67970|5196015135|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67971|5143349179|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67972|4162667445|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67973|5192086742|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67974|5149358877|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67975|4164312746|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67976|4168611668|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67977|9054543834|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67978|9056887798|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67979|9054520823|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67968|5143381487|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67967|9054173674|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67951|5146241264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67952|9052772700|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67955|4169564986|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67953|4165465827|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67959|5193489881|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67960|9058277927|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67962|9056431382|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67963|4164949542|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67964|5147485836|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67965|9059152389|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67966|4166222032|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67980|6134355573|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67961|9052793188|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67981|6136955573|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67982|8193750671|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67983|4162266105|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67984|5195793727|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67989|5196213512|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67988|4169158684|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67987|4169019020|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68009|9057701133|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68017|4509230819|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67993|8195695967|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67992|4164496954|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67991|4167730062|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67994|4162833649|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67986|4162505989|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68018|5068471607|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68016|9055533619|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68015|5192528739|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68013|9054549898|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67995|6135999415|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67990|9057096436|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68006|4166912921|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68012|6138430485|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68007|4169600938|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68008|6473506354|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67997|5144217034|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67931|5062170188|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68010|6132545557|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67958|4163962839|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67938|6473506707|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68000|4505157960|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67923|9054809742|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68007|4169600938|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67998|9052168689|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67999|5143247619|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67996|4506162593|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68011|6132244940|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67957|5192190812|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68032|4167242488|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68032|4167242488|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68026|4163642936|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68031|4162494199|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68040|4167246024|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68030|4162611811|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68028|4167245575|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68019|4164951728|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68027|4166900978|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68025|6473442357|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68029|9058509808|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68014|9054972771|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68024|4164621883|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68023|4162494238|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68020|4182278053|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68021|5147234667|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68038|6473402534|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68022|4504655675|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68021|5147234667|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68001|4506813104|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68042|6474392302|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68043|9056859719|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68044|4162851273|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68044|4162851273|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68045|4166988352|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68046|6473400908|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68047|4166099058|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68048|4166917984|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68041|4165333287|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68039|5199151332|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68003|9054878822|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68002|5142719700|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68004|6135900506|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68005|5199749176|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68033|4163356782|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68034|6474358650|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68035|6473436211|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68036|4162914865|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68037|6473505113|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68051|4167426080|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68053|4165193264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68054|4164391264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68050|6473447495|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68049|4166533265|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68053|4165193264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68052|4162350041|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100046|7806753000|XFER||
2009-06-09 05:49:37|| lagged call vla agent PAUSED 0E0|20090609054907|20090609054927|20090609054937||
2009-06-09 05:49:37|| lagged call vac agent DELETED 0E0|2009-06-09 05:47:37||
2009-06-09 05:49:37|| logindate UPDATED 1|'510'||
digvijaysinha
 
Posts: 7
Joined: Mon Jun 08, 2009 6:36 pm
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Postby digvijaysinha » Wed Jun 10, 2009 10:59 am

Guys please help me resolve this issue.

I have gone through the Manager Manual for version 2.0.5 and I think all my settings are correct as per the manual.

regards
digvijaysinha
 
Posts: 7
Joined: Mon Jun 08, 2009 6:36 pm
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Postby mflorell » Wed Jun 10, 2009 7:48 pm

post your carrier setup
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Postby digvijaysinha » Thu Jun 11, 2009 2:24 pm

Here is the Carrier which is enabled. There are other carriers also setup in exactly same fashion (with obviously their IPs) which are disabled on the carrier setup page.

----------Excerpt from sip-vicidial.conf-----------

[vicidial-auto]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... ----------)

; Local Server: 10.0.0.170
exten => _010*000*000*170*.,1,Goto(default,${EXTEN:16},1)
; VICIDIAL Carrier: KarNet - KarNet Comms
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@karnet,55,o)
exten => _91NXXNXXXXXX,3,Hangup


----------Excerpt from extensions-vicidial.conf-----------

; VICIDIAL Carrier: KarNet - KarNet Comms
[karnet]
disallow=all
allow=ulaw
allow=gsm
type=peer
host=10.0.0.4
dtmfmode=rfc2833
qualify=yes
port=5060
nat=yes
canreinvite=no
fromdomain=10.0.0.170
digvijaysinha
 
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Postby mflorell » Fri Jun 12, 2009 8:18 am

Are you doing manual dial calling, outbound auto-dial or inbound?
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Postby digvijaysinha » Fri Jun 12, 2009 10:02 am

mflorell wrote:Are you doing manual dial calling, outbound auto-dial or inbound?



We are doing outbound auto-dial.
digvijaysinha
 
Posts: 7
Joined: Mon Jun 08, 2009 6:36 pm
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Postby mflorell » Fri Jun 12, 2009 4:40 pm

Can you post some Asterisk CLI output of these calls going through?
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Postby williamconley » Sat Jun 13, 2009 10:44 pm

not to butt in, but is there any other software installed in this box?

what VDAD exten are you using?

have you changed any of your scripts or using any survey features?
Vicidial Installation and Repair, plus Hosting and Colocation
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Postby digvijaysinha » Tue Jul 14, 2009 8:27 pm

Hi Matt, I did a scratch install again as we were loosing a lot of time. Its working...

Thanks
Digvijay
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