LONG -> Day troubleshooting vicidialnow

[ruben23]

HI, ive installed vicidialnow ce 1.2 with astguilient 2.0.5 released.

i Have intel xeon dual core processor and 4 GB ram with 250 SATA drive on my vicidialnow server hardware.

having setup around 6 client PC to be used for dialing using softphones eyebeam.And using a leased line connection 1Mbps.

My network was setup to separate voice and data traffic having another DSL connection mainly intended for browsing for campaign specific inquiry while my softphones routed to my vicidialnow/asterisk dialer and data routed to my modem/router.

vicidialnow/asterisk server have 2 set of NIC assigned for wan connection and for private LAN, firewall is set off.( note: all the cable termination are done on my core switch-which are cables coming from vicidialnow/asterisk server, Client PC, DSL modem/router)

testing 3 SIP VOIP provider ( using IP based and one with username & password).
Using codec supported by voip provider alaw, ulaw, g729. But mainly for my local SIP softphones client setting i used ulaw & alaw.

Problem:
1.Softphones register with equivalent phone ID and users to my vicidial server. but when login in to the agent interface softphones recieves a ring and answer but cant hear a welcome conference voice but what happen is the conference voice out is delayed it will appear on during the calling process, out of 6 agent 2 callers can only recieve welcome conf voice.but on the asterisk CLI log i can see that phone ID logins to the meetme conf. and agents able to execute calls.

2.During the calling process tested with predictive and manual dialing agents cant hear voice or any activity on the call, sometimes can heaar rings and but mostly cant, no voice form client even when on live call-tested with numbers of livecall-all have coice issues. Asterisk logs display no signs of error- just the calling process.test with 3 voip provider

2. Among the 3 voip tested- dialing through manual using eyebeam registered to my vicidialnow/asterisk server, i dial 91 + number of the client.
Result: callers able to hear the client and also client able to hear the caller person.clear voice and line.

3. Turn off comfort noise log prompt always appear on the asterisk CLI log

SUMMARY: manual dialing softphones voice on both parties are fine, but using the agents inetrface like predicitve dialing and manual dial clicking dial next number. voice issues cant hear anything no audio ouput.
Tested with reloaded vicidianow for about 3 times. same vocie issue problem with vicidial. 4 days on torubleshooting no signed of progress.

any suggestion deeply appriciated

[williamconley]

Is this on a virtual pc or a hardware box? (I know, you said intelxeon ... but the problems you mention ... well, i have to ask, right?).

Can you show the "server load" information during these calls?

Do you have any other software running on this box?

Can you route ALL traffic (for testing) through the same (whichever is fastest) channel and try with just ONE call to see if you can get a clean run?

If the problem persists, you may want to consider trying Vicibox in case there's a simple issue between CentOS and your server. If Vicibox does not display the same behavior, it would be good to note your exact hardware configuration for others.

And if you DO a full reinstall of any sort, test vicidial before modifying the paths of the network traffic. Just a vanilla install with no "mods" to see if the system will run cleanly. Then test after each "mod" before moving on.

[gardo]

Is this on a dedicated hardware? Have you checked your workstations' firewall settings? If you're still unable to solve the problem, I suggest you get someone qualified to do it for you. It'll save you a lot of headaches.

[ruben23]

yes this is on a dedicated server with hardware specs Xeon quadcore, 4Gb RAM and 250 SAS HDD.

? ive tested a scratch install for ubuntu vicidial- it work fine with other voip provider,

but with vicidialnow- getting it work is a pretty hard-having configure same setup with my ubuntu box.

Trying to find out..

[williamconley]

perhaps you should consider using vicibox if it works? (there are anomalies with hardware from time to time that can make NOW or Box a better fit ...)

[Op3r]

I find it very hard to believe that vicidialnow is hard to configure.

You only have to press enter when you install it.

Configuration can take you to point and click.

You dont even have to touch the confs anymore.

You are probably doing it wrong.


Please dont just make a statement that is a pure fallacy.

Also please state your questions clearly.

One more question,

For your problems,

Have you tried to turn it off and on again?

[williamconley]

I find it very hard to believe that vicidialnow is hard to configure.
You only have to press enter when you install it.
Configuration can take you to point and click.
You dont even have to touch the confs anymore.
You are probably doing it wrong.
Please dont just make a statement that is a pure fallacy.
Also please state your questions clearly.
One more question,
For your problems,
Have you tried to turn it off and on again?

don't take it personally, he probably just copied configuration files from his ubuntu and had a different version (so the files didn't work right) or something. i'm sure he didn't mean vicidialNOW is screwy, just that it isn't working for HIM right now.

[gardo]

It might be some hardware incompatibility. It's quite hard to tell unless you've done extensive testing and debugging.

[Op3r]

I find it very hard to believe that vicidialnow is hard to configure.
You only have to press enter when you install it.
Configuration can take you to point and click.
You dont even have to touch the confs anymore.
You are probably doing it wrong.
Please dont just make a statement that is a pure fallacy.
Also please state your questions clearly.
One more question,
For your problems,
Have you tried to turn it off and on again?

don't take it personally, he probably just copied configuration files from his ubuntu and had a different version (so the files didn't work right) or something. i'm sure he didn't mean vicidialNOW is screwy, just that it isn't working for HIM right now.

Nope Im not taking it personally.

But the thing is, Im quite perplexed by what he said.

He should had stated what's his hardware. Any dmesg errors? any this and that?

Even me I post questions that are deemed easy to fix if I had looked at the manual or this docs or that. But come on you cant just make that statement outright.