Autodial not works , manual dial works

[omarrodriguezt]

We have a call center with 10 positions working fine with vicidial version 2.0.X. in centos.

We installed vicibox step by step from the website in other server in order to have redundancy, but the autodial does not work in the new one, only manual dial.

Could you please help us?

I was reading the manual and the forum, but i can't fix the problem. most of the post said that check the sip.conf & extensions.conf but I'm using the same files from the other working server.
I think that the problem is that vicidial can't find any agent login, since in the vdautodial log said LIVE AGENTS LOGGED IN: 0. (notice that the agent is ready to take calls, not resume)

Thank you in advance.


1) Version of VICIDIAL: 2.0.5 Installed from vicibox iso CD (step by step)
2) loadavg: 0.10
3) Server Specifications (Dell Optiplex 330, Processor X86 Family 6 model 15 ~ 2393 Mhz, 2048 Memory Ram,80 GB Hard Disk)
4) Codecs used ( g711, gsm, ulaw, alaw)
5) VOIP or PSTN (Voip)
6) OS (ubuntu)
Asterisk version 1.2.26.2
DB Schema Version: 1135



---INFORMATION REMOVED UPON REQUEST---

[omarrodriguezt]

=========================================================================================================

VICIDIAL Real-Time
Choose Report Display Options
STOP | SLOW | GO MODIFY | SUMMARY
DIAL LEVEL: 1 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2009-07-16 14:55:03
DIALABLE LEADS: 23 CALLS TODAY: 239 AVG AGENTS: 1 DIAL METHOD: RATIO
HOPPER LEVEL: 20 DROPPED / ANSWERED: 0 / 2 DL DIFF: 1 STATUSES: XDROP, N, NA, B, AA, A, NEW
LEADS IN HOPPER: 21 DROPPED PERCENT: 0% DIFF: 100.00% ORDER: DOWN
+ VIEW MORE VIEW USER GROUP SHOW AGENT NAME HIDE SERVER INFO HIDE WAITING CALLS SHOW PHONES SHOW CUSTPHONES
1 current active calls 1 calls ringing 0 calls waiting for agents 0 calls in IVR
1 agents logged in 0 agents in calls 1 agents waiting 0 paused agents 0 agents in dead calls

VICIDIAL: Agents Time On Calls Campaign: |100| 2009-07-16 14:55:03
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN | CALLS |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| SIP/cc100 | 6666 | 8600051 | READY | 172.16.0.14 | | 2:32 | 100 | 0 |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
1 agents logged in on all servers
System Load Average: 0.00

removed

[omarrodriguezt]

LOG vdautodial

REMOVED

[omarrodriguezt]

sip.conf

REMOVED

[mflorell]

Where did the dialplan on your system come from?

[omarrodriguezt]

The dial plan is the same that we are using in the other working server.
We copy/paste the files (sip.conf and extensions.conf) and change the ip address of the server.

[omarrodriguezt]

extensions.conf

REMOVED

[mflorell]

Well, that's your problem. You didn't use 2.0.5 conf files.

[omarrodriguezt]

I'll tell you the results using the 2.05 sip & extensions files.
Thank you.

[omarrodriguezt]

Thank you MF
Autodial is now WORKING without make any changes to the originals sip.conf and extensions.conf.