Your session has been disabled

[oshonubi]

Will appreciate if someone can help with the solution to this problem. I logged on to the vicidial agent interface got the message that I am the only one logged on to this conference by the softphone. However on opening the agent telecaller I gat "Your session has been disabled" I tried to go to the ADMIN---CONFERENCES--VICIDIAL CONFERENCES to see if vicidial conferences still exist. They exist there.

What could be the problem and what is the solution.

Thanks

[williamconley]

However on opening the agent telecaller

I am not sure I understand what this means.

I logged on to the vicidial agent interface

Is this not the same as the above?

If you read the reasons to get "Your Session Has Been Disabled" .. you will likely find that they somehow apply, but I'm not sure if you are saying that your case is special in some way with the double logon assertion above.

[oshonubi]

Hi William,

Thanks for the response. The agent telecaller is the same as the agent interface. I am not sure there is any double logon here. Just need to kmow what could disable a session

[williamconley]

not responding in time to a request for action or having a slow network locally or some other time related issue. it also happens sometimes when the ip address of the server is incorrect in a setting on the server somewhere.

[iftikharnaseer]

while logging an agent a message appear during conference call "your session has been disabled.

[Bukunola]

Can someone pls help:
I logged on to the vicidial agent interface got the message that I am the only one logged on to this conference by the softphone. However on opening the agent Interface I got "Your session has been disabled.I have also gone through the managers and agent manuals.
My CLI gave me this
> Channel SIP/204-094d3038 was answered.
-- Executing MeetMe("SIP/204-094d3038", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Refreshing DNS lookups.
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1