I have seen that My agent waiting time is around 45 secs between two calls but if I look at DROPPED PERCENT: 36.44%.
DIFF: 15.79%
DL DIFF: 0.5
TRUNK SHORT/FILL: 0 / 0
What could be the reason ?
Too much waiting time !!
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Too much waiting time !!
by joylovebasu » Wed Jul 22, 2009 6:38 pm
- joylovebasu
- Posts: 127
- Joined: Tue Jun 09, 2009 11:13 am
by joylovebasu » Thu Jul 23, 2009 5:21 am
Any suggestion why is so or its normal ?
I want waiting time as 5secs maximum.
How to achieve it ?
I want waiting time as 5secs maximum.
How to achieve it ?
- joylovebasu
- Posts: 127
- Joined: Tue Jun 09, 2009 11:13 am
2 posts
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