i have 2 suggestion for vicidial support

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i have 2 suggestion for vicidial support

Postby brett05 » Fri Jul 24, 2009 9:03 pm

ok the first one for exemple i use the auto mode dialing after the agent make his call so here i need to make his STATUS lead then i want to see status lead with no variable as for exemple "DNC-DO NOT CALL" i want agent view his status dialing directly as this "DO NOT CALL".
this first it is possible ?
second in the same thing maybe for exemple agent do his dial and then he go to his status lead for exemple here the agent sleep or he is lazy and he don"t want make his status it is a solution make same thing with timing to do his status lead with force and then he pass to the other lead dialing .
this too it is possible ?
thanks for all people to say his idea here really i see this to this very important in vicidial
and thanks vicidial
brett05
 
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Postby mflorell » Fri Jul 24, 2009 9:37 pm

ViciDial currently does not have any way to force a disposition status on an agent after a time period.
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ok

Postby brett05 » Fri Jul 24, 2009 9:54 pm

ok and for the write of status disposition it is a solution ?
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