calls not throwing to agents

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calls not throwing to agents

Postby amirshr » Thu Jul 30, 2009 3:56 am

hi all,
I have downloaded lastest version of vicidialnow CE 1.2 and setup. Everything seems ok. Done as per manual. Now if i do manual calls, the calls are connecting but when i do predictive dialing, calls are throwing and in my provider the calls are answered too but they are not getting to agents. Agents doesnot get any calls whereas in voipswitch calls are shown as answered as well as in astrisk log too.
Nothing configuration has been changed but couldnot make it work.
Plz advise.
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Postby gardo » Thu Jul 30, 2009 12:12 pm

Please read the stickies before posting your problems. The Asterisk CLI messages will help a lot in diagnosing your problems when dialing.
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Postby amirshr » Thu Jul 30, 2009 1:37 pm

After checking whole the forum and testing, it didnot work so that i have posted in the forum. The calls is answered shown on astrisk log but agetns couldnot get any calls.
Please advise.
amirshr
 
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Postby ykhan » Thu Jul 30, 2009 4:18 pm

Amir, what Gardo is saying that you need to post CLI output so that some one can help you. Otherwise its very unlikely that you will get a response that will resolve your issue.
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