Message for customer when waiting for a call.

[yziquel]

Hello.

Concerning predictive dialing, I'd like to know where to put the message I would like called people to hear when no agents is ready to pick up the phone.

Where can it be found?

[lerroux]

for inbound calls, put the filename of the wav file that you can store in /var/lib/asterisk/sounds

in the ingroup configuration page in vicidial admin:
On Hold Prompt Filename:_______________________

[mflorell]

On the outbound side this is the DROP exten, but that is when the call is dropped. Of course you can always have the call drop to an in-group where you can have a few different kinds of messages.