Wrong information on caller / pausing agents

[LucasW]

I'd like to start off by saying hello and introducing myself as a semi-noobie to vicidial now (so please keep noobie flame to a minimum )

I'm having an issue as far as agents recieving the wrong call information.

for example: when a call comes in and someone receives the call, the information comes up as: John Doe / 555-555-5555 / 123 street ct.

In reality the information is supposed to be: John AppleSeed / 444-444-4444/ 312 alley way.

This happens every so often and there is no real pattern to it that i noticed.

Also sometimes agents jsut get automatically paused for no reason and agents have to log out and back in in order to fix the problem.

Any help is much appreciated.

[williamconley]

Welcome aboard! Flame first:

Please read the stickies (the posts marked as sticky at the top of each category) and the MANUAL (available on EFLO.net). In there you will find that you need to post your hardware and software with versions and any Other Software you may have installed in your system.

Put this information in your signature and you will save yourself a lot of 'waiting' time while noone can really help you because they don't have this information.

Also, you may find that you answer your own question or find out where your answer may be (so you don't have to wait for an answer ...).

Then come back! We're happy to help.

That being said: If you had posted your configuration (including Vicidial version and build, please, as they are not the same as VicidialNOW version ...) we may be able to venture more than a guess.

I will now "guess": Your server load is high and you causing you to experience "unusual" behavior? (like I said ... just a guess ...)

So ... what's your server load during these events?