Displaying callback comments

[lmora]

I'd like to propose something that might be helpful for many people.

Going to the point, I use to launch the script screen each time a call is gotten however if there are previous callbacks I have no idea of the comments entered in them.

I did a query I use at my desk to display a long string per lead in a certain campaign/list with these previous comments in the format of date1->comment1 ** date2->comment2 ...

select lead_id, group_concat(concat(date_format(modify_date, '%e-%b %H:%i'), '->', comments) order by entry_time desc SEPARATOR ' ** ') PreviousComm
from vicidial_callbacks
where campaign_id = 'AZTK' /*Variable*/
and list_id = '003' /*Variable*/
group by lead_id

Now, it would be great if somehow each time vicidial launches the script could include at the bottom this string. I think it could be relatively easy for you since at launch time vicidial knows campaign_id, list_id and lead_id.

Well, guys I leave the idea on the table

Thanks

[williamconley]

I think i'm a little lost. The simple script editor can put the "comments" field in for you without any issues. is that what you are looking for?

[lmora]

William, actually my idea is not related to the comment field in the table vicidial_list but to the comment field in vicidial_callbacks.

Let's say you are in a call with a customer that has had several previous callbacks in the same campaign, it would be helpful if you could know what comments were entered while your colleagues scheduled those callbacks.


Hopefully I do it better.

Rgds

[mflorell]

Not a bad idea for a feature request. Please enter it into the Issue Tracker if you can.

[lmora]

Sure I can Matt.


I just added the request for a new feature with the 230 ID

Regards