Lead redialing itself

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Lead redialing itself

Postby walex » Sat Sep 05, 2009 9:54 am

Hi all, after taking an inbound call, the lead of the particular number have just taking redial itself thereby showing another incoming number wish its not real, can anybody help pls.
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Postby williamconley » Sat Sep 05, 2009 9:57 pm

what dial status's do you have for your campaign?

what is the dial status of the lead that redials itself?

have you verified that the lead is not listed more than once in your list?

is it possible that your system is dialing the "alt-number" or "address3" number for the lead?
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