problem with agents ending up talking to other agents? 2.0.5
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11 posts
• Page 1 of 1
problem with agents ending up talking to other agents? 2.0.5
by billybobxm » Mon Sep 14, 2009 10:58 am
I am on VERSION: 2.0.5-173 and we are having problems with agents ending up in the same conference as other agents. It seems to happen we do a reboot and the problem goes away for a while until it comes back again. This system has been in place for about 3 months and it just started happening a few weeks ago. I don't know why the situation just popped up? I did a search on the forum and couldn't find any help, anyone have ideas on how to fix this?
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by codehaxor » Mon Sep 14, 2009 11:04 am
check the vicidial conferences on the admin page, maybe they are missing, also check the connectivity of your softphones to the servers
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by gardo » Mon Sep 14, 2009 11:28 am
What's the load average when this happens?
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by billybobxm » Mon Sep 14, 2009 11:37 am
the load is low say around 15% CPU usage and I have about 4 gigs of memory in the system.
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by gardo » Mon Sep 14, 2009 11:58 am
You can get the load average by running: "top" or "cat /proc/loadavg" without the quotes in a linux shell. Crosslines also happens when calls or sessions get stuck. This happens when Asterisk crashes or agents do not logout properly.
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by billybobxm » Mon Sep 14, 2009 12:04 pm
yeah i was getting it from top but I haven't looked at it specifically when its happening. I have a system at another location that does not complain about this problem and the system has been installed longer I think about 6 months. My guess would be on agents not logging out properly but how can I correct that?
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by billybobxm » Tue Sep 15, 2009 10:51 am
here is the load avg 1.83 1.96 2.16 2/360 22591
it is happening right now
sip show channels---
62 active sip channels
here is a "show channels"
Local/919188532652@d 919188532652@default Ring Dial(SIP/jdmphone/19188532652|
Local/919188532652@d s@default:1 Down (None)
SIP/jdmphone-086a93c (None) Down AppDial((Outgoing Line))
Local/917203665870@d 917203665870@default Ring Dial(SIP/jdmphone/17203665870|
Local/917203665870@d s@default:1 Down (None)
SIP/jdmphone-0824b11 (None) Down AppDial((Outgoing Line))
Local/915802359159@d 915802359159@default Ring Dial(SIP/jdmphone/15802359159|
Local/915802359159@d s@default:1 Down (None)
SIP/jdmphone-0831e0e (None) Down AppDial((Outgoing Line))
Local/917327452199@d 917327452199@default Ring Dial(SIP/jdmphone/17327452199|
Local/917327452199@d s@default:1 Down (None)
SIP/jdmphone-08712ab (None) Down AppDial((Outgoing Line))
Local/918607790735@d 918607790735@default Ring Dial(SIP/jdmphone/18607790735|
Local/918607790735@d s@default:1 Down (None)
SIP/jdmphone-0874b00 (None) Ringing AppDial((Outgoing Line))
Local/912148011903@d 912148011903@default Ring Dial(SIP/jdmphone/12148011903|
Local/912148011903@d s@default:1 Down (None)
SIP/jdmphone-0871af7 (None) Down AppDial((Outgoing Line))
Local/915162154516@d 915162154516@default Ring Dial(SIP/jdmphone/15162154516|
Local/915162154516@d s@default:1 Down (None)
SIP/jdmphone-087bb1d (None) Down AppDial((Outgoing Line))
Local/914124430686@d 914124430686@default Ring Dial(SIP/jdmphone/14124430686|
Local/914124430686@d s@default:1 Down (None)
SIP/jdmphone-087c17c (None) Down AppDial((Outgoing Line))
Local/917243390552@d 917243390552@default Ring Dial(SIP/jdmphone/17243390552|
Local/917243390552@d s@default:1 Down (None)
SIP/jdmphone-084c354 (None) Down AppDial((Outgoing Line))
Local/916038655172@d 916038655172@default Ring Dial(SIP/jdmphone/16038655172|
Local/916038655172@d s@default:1 Down (None)
SIP/jdmphone-0872db8 (None) Ringing AppDial((Outgoing Line))
Local/915026646242@d 915026646242@default Ring Dial(SIP/jdmphone/15026646242|
Local/915026646242@d s@default:1 Down (None)
SIP/jdmphone-084d170 (None) Down AppDial((Outgoing Line))
Local/915088771089@d 915088771089@default Ring Dial(SIP/jdmphone/15088771089|
Local/915088771089@d s@default:1 Down (None)
SIP/jdmphone-087d3f0 (None) Ringing AppDial((Outgoing Line))
Local/918608334057@d 918608334057@default Ring Dial(SIP/jdmphone/18608334057|
Local/918608334057@d s@default:1 Down (None)
SIP/jdmphone-08225fb (None) Down AppDial((Outgoing Line))
Local/919122223333@d 919122223333@default Ring Dial(SIP/jdmphone/19122223333|
Local/919122223333@d s@default:1 Down (None)
SIP/jdmphone-085767f (None) Ringing AppDial((Outgoing Line))
Local/916464637782@d 916464637782@default Ring Dial(SIP/jdmphone/16464637782|
Local/916464637782@d s@default:1 Down (None)
SIP/jdmphone-0843de4 (None) Down AppDial((Outgoing Line))
Local/917204751407@d 917204751407@default Ring Dial(SIP/jdmphone/17204751407|
Local/917204751407@d s@default:1 Down (None)
SIP/jdmphone-087c83f (None) Down AppDial((Outgoing Line))
Local/919897562233@d 919897562233@default Ring Dial(SIP/jdmphone/19897562233|
Local/919897562233@d s@default:1 Down (None)
SIP/jdmphone-08726c7 8600081@default:1 Up MeetMe(8600081|F)
SIP/jdmphone-0880a28 (None) Ringing AppDial((Outgoing Line))
Local/917182651986@d 917182651986@default Ring Dial(SIP/jdmphone/17182651986|
Local/917182651986@d s@default:1 Down (None)
SIP/jdmphone-08350ee 8600088@default:1 Up MeetMe(8600088|F)
SIP/jdmphone-0888127 (None) Down AppDial((Outgoing Line))
Local/913472860430@d 913472860430@default Ring Dial(SIP/jdmphone/13472860430|
Local/913472860430@d s@default:1 Down (None)
SIP/jdmphone-0885603 (None) Down AppDial((Outgoing Line))
Local/916786009430@d 916786009430@default Ring Dial(SIP/jdmphone/16786009430|
Local/916786009430@d s@default:1 Down (None)
SIP/jdmphone-08523c2 8600086@default:1 Up MeetMe(8600086|F)
SIP/jdmphone-0876aff (None) Down AppDial((Outgoing Line))
Local/919197587957@d 919197587957@default Ring Dial(SIP/jdmphone/19197587957|
Local/919197587957@d s@default:1 Down (None)
SIP/jdmphone-083ec95 (None) Down AppDial((Outgoing Line))
Local/917706075836@d 917706075836@default Ring Dial(SIP/jdmphone/17706075836|
Local/917706075836@d s@default:1 Down (None)
SIP/jdmphone-0858009 (None) Down AppDial((Outgoing Line))
Local/912516430729@d 912516430729@default Ring Dial(SIP/jdmphone/12516430729|
Local/912516430729@d s@default:1 Down (None)
SIP/jdmphone-0835e6f (None) Ringing AppDial((Outgoing Line))
Local/912109233545@d 912109233545@default Ring Dial(SIP/jdmphone/12109233545|
Local/912109233545@d s@default:1 Down (None)
SIP/jdmphone-0825830 (None) Down AppDial((Outgoing Line))
Local/914123239999@d 914123239999@default Ring Dial(SIP/jdmphone/14123239999|
Local/914123239999@d s@default:1 Down (None)
SIP/jdmphone-0821a6b 8600083@default:1 Up MeetMe(8600083|F)
SIP/jdmphone-08659a3 (None) Down AppDial((Outgoing Line))
Local/918123766794@d 918123766794@default Ring Dial(SIP/jdmphone/18123766794|
Local/918123766794@d s@default:1 Down (None)
SIP/jdmphone-08735d9 8600080@default:1 Up MeetMe(8600080|F)
Local/919565027710@d 919565027710@default Up (None)
SIP/jdmphone-0868179 8368@default:1 Up Playback(sip-silence)
SIP/jdmphone-082eb5c (None) Down AppDial((Outgoing Line))
SIP/jdmphone-088862d (None) Down AppDial((Outgoing Line))
Local/918602816869@d 918602816869@default Ring Dial(SIP/jdmphone/18602816869|
Local/918602816869@d s@default:1 Down (None)
Local/912019356394@d 912019356394@default Ring Dial(SIP/jdmphone/12019356394|
Local/912019356394@d s@default:1 Down (None)
SIP/jdmphone-086682f (None) Down AppDial((Outgoing Line))
Local/919897997706@d 919897997706@default Ring Dial(SIP/jdmphone/19897997706|
Local/919897997706@d s@default:1 Down (None)
SIP/jdmphone-08588fb (None) Down AppDial((Outgoing Line))
Local/913392277802@d 913392277802@default Ring Dial(SIP/jdmphone/13392277802|
Local/913392277802@d s@default:1 Down (None)
SIP/jdmphone-086cdde (None) Down AppDial((Outgoing Line))
Local/915856953155@d 915856953155@default Ring Dial(SIP/jdmphone/15856953155|
Local/915856953155@d s@default:1 Down (None)
SIP/jdmphone-08400b0 8600090@default:1 Up MeetMe(8600090|F)
SIP/voipms-0850a518 8600078@default:1 Up MeetMe(8600078|F)
SIP/jdmphone-08379bf 8600069@default:1 Up MeetMe(8600069|F)
SIP/jdmphone-085c914 8600054@default:1 Up MeetMe(8600054|F)
SIP/jdmphone-0856b31 8600062@default:1 Up MeetMe(8600062|F)
SIP/jdmphone-0828334 8600070@default:1 Up MeetMe(8600070|F)
Zap/pseudo-126442449 s@default:1 Rsrvd (None)
Zap/pseudo-109541856 s@default:1 Rsrvd (None)
SIP/cc125-08398910 8600092@default:1 Up MeetMe(8600092|F)
Zap/pseudo-201005937 s@default:1 Rsrvd (None)
SIP/voipms-086c2a00 8600051@default:1 Up MeetMe(8600051|F)
SIP/jdmphone-087ecab 8600078@default:1 Up MeetMe(8600078|F)
SIP/voipms-08925d58 8600065@default:1 Up MeetMe(8600065|F)
Zap/pseudo-170138467 s@default:1 Rsrvd (None)
SIP/cc108-088e27d8 8600091@default:1 Up MeetMe(8600091|F)
SIP/jdmphone-089005e 8600065@default:1 Up MeetMe(8600065|F)
SIP/jdmphone-086b99e 8600059@default:1 Up MeetMe(8600059|F)
Zap/pseudo-181909892 s@default:1 Rsrvd (None)
SIP/jdmphone-08999d7 8600051@default:1 Up MeetMe(8600051|F)
Zap/pseudo-149236996 s@default:1 Rsrvd (None)
Zap/pseudo-641935940 s@default:1 Rsrvd (None)
Zap/pseudo-154738395 s@default:1 Rsrvd (None)
SIP/cc143-08299d08 8600053@default:1 Up MeetMe(8600053|F)
Zap/pseudo-192303128 s@default:1 Rsrvd (None)
Zap/pseudo-5224719 s@default:1 Rsrvd (None)
Zap/pseudo-977794180 s@default:1 Rsrvd (None)
SIP/jdmphone-082f8fe 8600087@default:1 Up MeetMe(8600087|F)
SIP/jdmphone-088f137 8600077@default:1 Up MeetMe(8600077|F)
Zap/pseudo-62118938 s@default:1 Rsrvd (None)
SIP/cc140-08688cf0 8600070@default:1 Up MeetMe(8600070|F)
Zap/pseudo-664114096 s@default:1 Rsrvd (None)
SIP/jdmphone-0832cf1 8600063@default:1 Up MeetMe(8600063|F)
Zap/pseudo-133489002 s@default:1 Rsrvd (None)
SIP/jdmphone-0855236 8600074@default:1 Up MeetMe(8600074|F)
Zap/pseudo-323029074 s@default:1 Rsrvd (None)
Zap/pseudo-154651718 s@default:1 Rsrvd (None)
SIP/cc146-082fbec8 8600074@default:1 Up MeetMe(8600074|F)
Zap/pseudo-320456440 s@default:1 Rsrvd (None)
SIP/cc137-08a11988 8600064@default:1 Up MeetMe(8600064|F)
Zap/pseudo-104644624 s@default:1 Rsrvd (None)
Zap/pseudo-138385402 s@default:1 Rsrvd (None)
Zap/pseudo-175627003 s@default:1 Rsrvd (None)
SIP/cc127-083b9488 8600073@default:1 Up MeetMe(8600073|F)
Zap/pseudo-243450516 s@default:1 Rsrvd (None)
SIP/jdmphone-088198e 8600070@default:1 Up MeetMe(8600070|F)
Zap/pseudo-958916576 s@default:1 Rsrvd (None)
SIP/cc115-083a8b38 8600069@default:1 Up MeetMe(8600069|F)
Zap/pseudo-242318414 s@default:1 Rsrvd (None)
SIP/cc121-08640928 8600054@default:1 Up MeetMe(8600054|F)
SIP/cc123-08341980 8600066@default:1 Up MeetMe(8600066|F)
Zap/pseudo-198500620 s@default:1 Rsrvd (None)
SIP/cc151-086fe8c8 8600058@default:1 Up MeetMe(8600058|F)
Zap/pseudo-107927859 s@default:1 Rsrvd (None)
Zap/pseudo-103056523 s@default:1 Rsrvd (None)
Zap/pseudo-170116297 s@default:1 Rsrvd (None)
Zap/pseudo-132838729 s@default:1 Rsrvd (None)
SIP/cc114-0841b1e0 8600088@default:1 Up MeetMe(8600088|F)
SIP/cc103-0888a1f0 8600090@default:1 Up MeetMe(8600090|F)
Zap/pseudo-508432196 s@default:1 Rsrvd (None)
SIP/cc116-087e7570 8600083@default:1 Up MeetMe(8600083|F)
SIP/cc105-085659c8 8600052@default:1 Up MeetMe(8600052|F)
SIP/cc141-08503608 8600079@default:1 Up MeetMe(8600079|F)
SIP/cc110-084048b8 8600062@default:1 Up MeetMe(8600062|F)
Zap/pseudo-923700103 s@default:1 Rsrvd (None)
SIP/cc148-084e67c0 8600077@default:1 Up MeetMe(8600077|F)
SIP/cc106-08597c58 8600081@default:1 Up MeetMe(8600081|F)
SIP/cc102-083fce58 8600086@default:1 Up MeetMe(8600086|F)
SIP/cc118-08443cb8 8600057@default:1 Up MeetMe(8600057|F)
SIP/cc111-084ec4d0 8600068@default:1 Up MeetMe(8600068|F)
SIP/cc101-08411c50 8600075@default:1 Up MeetMe(8600075|F)
SIP/cc109-08354f30 8600084@default:1 Up MeetMe(8600084|F)
SIP/cc104-083a2d80 8600072@default:1 Up MeetMe(8600072|F)
SIP/cc112-083879c8 8600080@default:1 Up MeetMe(8600080|F)
Zap/pseudo-844152458 s@default:1 Rsrvd (None)
SIP/cc149-082cdb08 8600061@default:1 Up MeetMe(8600061|F)
Zap/pseudo-136812290 s@default:1 Rsrvd (None)
SIP/cc150-082736d8 8600055@default:1 Up MeetMe(8600055|F)
Zap/pseudo-719710776 s@default:1 Rsrvd (None)
SIP/cc144-082acb68 8600059@default:1 Up MeetMe(8600059|F)
Zap/pseudo-130238287 s@default:1 Rsrvd (None)
SIP/cc145-08270ab8 8600056@default:1 Up MeetMe(8600056|F)
SIP/cc138-0822ab80 8600063@default:1 Up MeetMe(8600063|F)
183 active channels
86 active calls
it is happening right now
sip show channels---
62 active sip channels
here is a "show channels"
Local/919188532652@d 919188532652@default Ring Dial(SIP/jdmphone/19188532652|
Local/919188532652@d s@default:1 Down (None)
SIP/jdmphone-086a93c (None) Down AppDial((Outgoing Line))
Local/917203665870@d 917203665870@default Ring Dial(SIP/jdmphone/17203665870|
Local/917203665870@d s@default:1 Down (None)
SIP/jdmphone-0824b11 (None) Down AppDial((Outgoing Line))
Local/915802359159@d 915802359159@default Ring Dial(SIP/jdmphone/15802359159|
Local/915802359159@d s@default:1 Down (None)
SIP/jdmphone-0831e0e (None) Down AppDial((Outgoing Line))
Local/917327452199@d 917327452199@default Ring Dial(SIP/jdmphone/17327452199|
Local/917327452199@d s@default:1 Down (None)
SIP/jdmphone-08712ab (None) Down AppDial((Outgoing Line))
Local/918607790735@d 918607790735@default Ring Dial(SIP/jdmphone/18607790735|
Local/918607790735@d s@default:1 Down (None)
SIP/jdmphone-0874b00 (None) Ringing AppDial((Outgoing Line))
Local/912148011903@d 912148011903@default Ring Dial(SIP/jdmphone/12148011903|
Local/912148011903@d s@default:1 Down (None)
SIP/jdmphone-0871af7 (None) Down AppDial((Outgoing Line))
Local/915162154516@d 915162154516@default Ring Dial(SIP/jdmphone/15162154516|
Local/915162154516@d s@default:1 Down (None)
SIP/jdmphone-087bb1d (None) Down AppDial((Outgoing Line))
Local/914124430686@d 914124430686@default Ring Dial(SIP/jdmphone/14124430686|
Local/914124430686@d s@default:1 Down (None)
SIP/jdmphone-087c17c (None) Down AppDial((Outgoing Line))
Local/917243390552@d 917243390552@default Ring Dial(SIP/jdmphone/17243390552|
Local/917243390552@d s@default:1 Down (None)
SIP/jdmphone-084c354 (None) Down AppDial((Outgoing Line))
Local/916038655172@d 916038655172@default Ring Dial(SIP/jdmphone/16038655172|
Local/916038655172@d s@default:1 Down (None)
SIP/jdmphone-0872db8 (None) Ringing AppDial((Outgoing Line))
Local/915026646242@d 915026646242@default Ring Dial(SIP/jdmphone/15026646242|
Local/915026646242@d s@default:1 Down (None)
SIP/jdmphone-084d170 (None) Down AppDial((Outgoing Line))
Local/915088771089@d 915088771089@default Ring Dial(SIP/jdmphone/15088771089|
Local/915088771089@d s@default:1 Down (None)
SIP/jdmphone-087d3f0 (None) Ringing AppDial((Outgoing Line))
Local/918608334057@d 918608334057@default Ring Dial(SIP/jdmphone/18608334057|
Local/918608334057@d s@default:1 Down (None)
SIP/jdmphone-08225fb (None) Down AppDial((Outgoing Line))
Local/919122223333@d 919122223333@default Ring Dial(SIP/jdmphone/19122223333|
Local/919122223333@d s@default:1 Down (None)
SIP/jdmphone-085767f (None) Ringing AppDial((Outgoing Line))
Local/916464637782@d 916464637782@default Ring Dial(SIP/jdmphone/16464637782|
Local/916464637782@d s@default:1 Down (None)
SIP/jdmphone-0843de4 (None) Down AppDial((Outgoing Line))
Local/917204751407@d 917204751407@default Ring Dial(SIP/jdmphone/17204751407|
Local/917204751407@d s@default:1 Down (None)
SIP/jdmphone-087c83f (None) Down AppDial((Outgoing Line))
Local/919897562233@d 919897562233@default Ring Dial(SIP/jdmphone/19897562233|
Local/919897562233@d s@default:1 Down (None)
SIP/jdmphone-08726c7 8600081@default:1 Up MeetMe(8600081|F)
SIP/jdmphone-0880a28 (None) Ringing AppDial((Outgoing Line))
Local/917182651986@d 917182651986@default Ring Dial(SIP/jdmphone/17182651986|
Local/917182651986@d s@default:1 Down (None)
SIP/jdmphone-08350ee 8600088@default:1 Up MeetMe(8600088|F)
SIP/jdmphone-0888127 (None) Down AppDial((Outgoing Line))
Local/913472860430@d 913472860430@default Ring Dial(SIP/jdmphone/13472860430|
Local/913472860430@d s@default:1 Down (None)
SIP/jdmphone-0885603 (None) Down AppDial((Outgoing Line))
Local/916786009430@d 916786009430@default Ring Dial(SIP/jdmphone/16786009430|
Local/916786009430@d s@default:1 Down (None)
SIP/jdmphone-08523c2 8600086@default:1 Up MeetMe(8600086|F)
SIP/jdmphone-0876aff (None) Down AppDial((Outgoing Line))
Local/919197587957@d 919197587957@default Ring Dial(SIP/jdmphone/19197587957|
Local/919197587957@d s@default:1 Down (None)
SIP/jdmphone-083ec95 (None) Down AppDial((Outgoing Line))
Local/917706075836@d 917706075836@default Ring Dial(SIP/jdmphone/17706075836|
Local/917706075836@d s@default:1 Down (None)
SIP/jdmphone-0858009 (None) Down AppDial((Outgoing Line))
Local/912516430729@d 912516430729@default Ring Dial(SIP/jdmphone/12516430729|
Local/912516430729@d s@default:1 Down (None)
SIP/jdmphone-0835e6f (None) Ringing AppDial((Outgoing Line))
Local/912109233545@d 912109233545@default Ring Dial(SIP/jdmphone/12109233545|
Local/912109233545@d s@default:1 Down (None)
SIP/jdmphone-0825830 (None) Down AppDial((Outgoing Line))
Local/914123239999@d 914123239999@default Ring Dial(SIP/jdmphone/14123239999|
Local/914123239999@d s@default:1 Down (None)
SIP/jdmphone-0821a6b 8600083@default:1 Up MeetMe(8600083|F)
SIP/jdmphone-08659a3 (None) Down AppDial((Outgoing Line))
Local/918123766794@d 918123766794@default Ring Dial(SIP/jdmphone/18123766794|
Local/918123766794@d s@default:1 Down (None)
SIP/jdmphone-08735d9 8600080@default:1 Up MeetMe(8600080|F)
Local/919565027710@d 919565027710@default Up (None)
SIP/jdmphone-0868179 8368@default:1 Up Playback(sip-silence)
SIP/jdmphone-082eb5c (None) Down AppDial((Outgoing Line))
SIP/jdmphone-088862d (None) Down AppDial((Outgoing Line))
Local/918602816869@d 918602816869@default Ring Dial(SIP/jdmphone/18602816869|
Local/918602816869@d s@default:1 Down (None)
Local/912019356394@d 912019356394@default Ring Dial(SIP/jdmphone/12019356394|
Local/912019356394@d s@default:1 Down (None)
SIP/jdmphone-086682f (None) Down AppDial((Outgoing Line))
Local/919897997706@d 919897997706@default Ring Dial(SIP/jdmphone/19897997706|
Local/919897997706@d s@default:1 Down (None)
SIP/jdmphone-08588fb (None) Down AppDial((Outgoing Line))
Local/913392277802@d 913392277802@default Ring Dial(SIP/jdmphone/13392277802|
Local/913392277802@d s@default:1 Down (None)
SIP/jdmphone-086cdde (None) Down AppDial((Outgoing Line))
Local/915856953155@d 915856953155@default Ring Dial(SIP/jdmphone/15856953155|
Local/915856953155@d s@default:1 Down (None)
SIP/jdmphone-08400b0 8600090@default:1 Up MeetMe(8600090|F)
SIP/voipms-0850a518 8600078@default:1 Up MeetMe(8600078|F)
SIP/jdmphone-08379bf 8600069@default:1 Up MeetMe(8600069|F)
SIP/jdmphone-085c914 8600054@default:1 Up MeetMe(8600054|F)
SIP/jdmphone-0856b31 8600062@default:1 Up MeetMe(8600062|F)
SIP/jdmphone-0828334 8600070@default:1 Up MeetMe(8600070|F)
Zap/pseudo-126442449 s@default:1 Rsrvd (None)
Zap/pseudo-109541856 s@default:1 Rsrvd (None)
SIP/cc125-08398910 8600092@default:1 Up MeetMe(8600092|F)
Zap/pseudo-201005937 s@default:1 Rsrvd (None)
SIP/voipms-086c2a00 8600051@default:1 Up MeetMe(8600051|F)
SIP/jdmphone-087ecab 8600078@default:1 Up MeetMe(8600078|F)
SIP/voipms-08925d58 8600065@default:1 Up MeetMe(8600065|F)
Zap/pseudo-170138467 s@default:1 Rsrvd (None)
SIP/cc108-088e27d8 8600091@default:1 Up MeetMe(8600091|F)
SIP/jdmphone-089005e 8600065@default:1 Up MeetMe(8600065|F)
SIP/jdmphone-086b99e 8600059@default:1 Up MeetMe(8600059|F)
Zap/pseudo-181909892 s@default:1 Rsrvd (None)
SIP/jdmphone-08999d7 8600051@default:1 Up MeetMe(8600051|F)
Zap/pseudo-149236996 s@default:1 Rsrvd (None)
Zap/pseudo-641935940 s@default:1 Rsrvd (None)
Zap/pseudo-154738395 s@default:1 Rsrvd (None)
SIP/cc143-08299d08 8600053@default:1 Up MeetMe(8600053|F)
Zap/pseudo-192303128 s@default:1 Rsrvd (None)
Zap/pseudo-5224719 s@default:1 Rsrvd (None)
Zap/pseudo-977794180 s@default:1 Rsrvd (None)
SIP/jdmphone-082f8fe 8600087@default:1 Up MeetMe(8600087|F)
SIP/jdmphone-088f137 8600077@default:1 Up MeetMe(8600077|F)
Zap/pseudo-62118938 s@default:1 Rsrvd (None)
SIP/cc140-08688cf0 8600070@default:1 Up MeetMe(8600070|F)
Zap/pseudo-664114096 s@default:1 Rsrvd (None)
SIP/jdmphone-0832cf1 8600063@default:1 Up MeetMe(8600063|F)
Zap/pseudo-133489002 s@default:1 Rsrvd (None)
SIP/jdmphone-0855236 8600074@default:1 Up MeetMe(8600074|F)
Zap/pseudo-323029074 s@default:1 Rsrvd (None)
Zap/pseudo-154651718 s@default:1 Rsrvd (None)
SIP/cc146-082fbec8 8600074@default:1 Up MeetMe(8600074|F)
Zap/pseudo-320456440 s@default:1 Rsrvd (None)
SIP/cc137-08a11988 8600064@default:1 Up MeetMe(8600064|F)
Zap/pseudo-104644624 s@default:1 Rsrvd (None)
Zap/pseudo-138385402 s@default:1 Rsrvd (None)
Zap/pseudo-175627003 s@default:1 Rsrvd (None)
SIP/cc127-083b9488 8600073@default:1 Up MeetMe(8600073|F)
Zap/pseudo-243450516 s@default:1 Rsrvd (None)
SIP/jdmphone-088198e 8600070@default:1 Up MeetMe(8600070|F)
Zap/pseudo-958916576 s@default:1 Rsrvd (None)
SIP/cc115-083a8b38 8600069@default:1 Up MeetMe(8600069|F)
Zap/pseudo-242318414 s@default:1 Rsrvd (None)
SIP/cc121-08640928 8600054@default:1 Up MeetMe(8600054|F)
SIP/cc123-08341980 8600066@default:1 Up MeetMe(8600066|F)
Zap/pseudo-198500620 s@default:1 Rsrvd (None)
SIP/cc151-086fe8c8 8600058@default:1 Up MeetMe(8600058|F)
Zap/pseudo-107927859 s@default:1 Rsrvd (None)
Zap/pseudo-103056523 s@default:1 Rsrvd (None)
Zap/pseudo-170116297 s@default:1 Rsrvd (None)
Zap/pseudo-132838729 s@default:1 Rsrvd (None)
SIP/cc114-0841b1e0 8600088@default:1 Up MeetMe(8600088|F)
SIP/cc103-0888a1f0 8600090@default:1 Up MeetMe(8600090|F)
Zap/pseudo-508432196 s@default:1 Rsrvd (None)
SIP/cc116-087e7570 8600083@default:1 Up MeetMe(8600083|F)
SIP/cc105-085659c8 8600052@default:1 Up MeetMe(8600052|F)
SIP/cc141-08503608 8600079@default:1 Up MeetMe(8600079|F)
SIP/cc110-084048b8 8600062@default:1 Up MeetMe(8600062|F)
Zap/pseudo-923700103 s@default:1 Rsrvd (None)
SIP/cc148-084e67c0 8600077@default:1 Up MeetMe(8600077|F)
SIP/cc106-08597c58 8600081@default:1 Up MeetMe(8600081|F)
SIP/cc102-083fce58 8600086@default:1 Up MeetMe(8600086|F)
SIP/cc118-08443cb8 8600057@default:1 Up MeetMe(8600057|F)
SIP/cc111-084ec4d0 8600068@default:1 Up MeetMe(8600068|F)
SIP/cc101-08411c50 8600075@default:1 Up MeetMe(8600075|F)
SIP/cc109-08354f30 8600084@default:1 Up MeetMe(8600084|F)
SIP/cc104-083a2d80 8600072@default:1 Up MeetMe(8600072|F)
SIP/cc112-083879c8 8600080@default:1 Up MeetMe(8600080|F)
Zap/pseudo-844152458 s@default:1 Rsrvd (None)
SIP/cc149-082cdb08 8600061@default:1 Up MeetMe(8600061|F)
Zap/pseudo-136812290 s@default:1 Rsrvd (None)
SIP/cc150-082736d8 8600055@default:1 Up MeetMe(8600055|F)
Zap/pseudo-719710776 s@default:1 Rsrvd (None)
SIP/cc144-082acb68 8600059@default:1 Up MeetMe(8600059|F)
Zap/pseudo-130238287 s@default:1 Rsrvd (None)
SIP/cc145-08270ab8 8600056@default:1 Up MeetMe(8600056|F)
SIP/cc138-0822ab80 8600063@default:1 Up MeetMe(8600063|F)
183 active channels
86 active calls
- billybobxm
- Posts: 37
- Joined: Thu Sep 10, 2009 11:49 am
by billybobxm » Tue Sep 15, 2009 10:53 am
i also caught this from the cli output
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/jdmphone-08350ee8', already blocked by thread -1270625392 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/voipms-086bc600', already blocked by thread -1238627440 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/jdmphone-08350ee8', already blocked by thread -1270625392 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/voipms-086bc600', already blocked by thread -1238627440 in procedure ast_waitfor_nandfds
-- SIP/jdmphone-086d5480 is ringing
-- SIP/jdmphone-086d5480 is making progress passing it to Local/913302843915@default-d9a4,2
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/jdmphone-08350ee8', already blocked by thread -1270625392 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/voipms-086bc600', already blocked by thread -1238627440 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/jdmphone-08350ee8', already blocked by thread -1270625392 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/voipms-086bc600', already blocked by thread -1238627440 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/jdmphone-08350ee8', already blocked by thread -1270625392 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/voipms-086bc600', already blocked by thread -1238627440 in procedure ast_waitfor_nandfds
-- SIP/jdmphone-086d5480 is ringing
-- SIP/jdmphone-086d5480 is making progress passing it to Local/913302843915@default-d9a4,2
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/jdmphone-08350ee8', already blocked by thread -1270625392 in procedure ast_waitfor_nandfds
Sep 15 11:51:58 WARNING[15827]: channel.c:2290 ast_write: Thread -1242047600 Blocking 'SIP/voipms-086bc600', already blocked by thread -1238627440 in procedure ast_waitfor_nandfds
- billybobxm
- Posts: 37
- Joined: Thu Sep 10, 2009 11:49 am
by billybobxm » Tue Sep 15, 2009 11:09 am
Okay I just got a little more detail from my manager what is happening is 2 problems.
The first problem that happens the most is 2 outbound calls will be routed to a single agent at the same time. So then the agent is talking to 2 customers. It happens pretty often but not all the time it comes and goes and restarts seem to resolve the issue temporarily.
The other problem is that agents in 1 campaign end up talking to agents in a completely separate campaign. This seems to happen after attempting to do a transfer, I am looking into this right now I think this could be an easy problem to fix but just looking for some insight.
The first problem that happens the most is 2 outbound calls will be routed to a single agent at the same time. So then the agent is talking to 2 customers. It happens pretty often but not all the time it comes and goes and restarts seem to resolve the issue temporarily.
The other problem is that agents in 1 campaign end up talking to agents in a completely separate campaign. This seems to happen after attempting to do a transfer, I am looking into this right now I think this could be an easy problem to fix but just looking for some insight.
- billybobxm
- Posts: 37
- Joined: Thu Sep 10, 2009 11:49 am
by gardo » Tue Sep 15, 2009 11:42 am
What kind of hardware are you running?
http://goautodial.com
Empowering the next generation contact centers
Empowering the next generation contact centers
- gardo
- Posts: 1926
- Joined: Fri Sep 15, 2006 10:24 am
- Location: Manila, 1004
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