Dropped calls / Answered calls

[stronghold]

i have installed
VERSION: 2.2.0-176
BUILD: 90322-1105
asterisk 1.2.30.2
the problem i am facing is that on the live AST_timeonVDADall.php page the drop percentage is showing up 100% all the time but in actual this is not the case.

DIALABLE LEADS: 9414 CALLS TODAY: 2650 AVG AGENTS: 12 DIAL METHOD: ADAPT_HARD_LIMIT
HOPPER LEVEL: 50 DROPPED / ANSWERED: 84 / 84 DL DIFF: 1.35 STATUSES: AA, DROP, NA, D1, NEW
LEADS IN HOPPER: 102 DROPPED PERCENT: 100% DIFF: 11.25% ORDER: DOWN COUNT

is there anything wrong i have done during installation ? any suggestion would be highly appreciated.

[mflorell]

What kind of campaign are you doing?

Have you verified that all of your statuses are set properly as to whether they are human answered or not?

[stronghold]

Its a normal telemarketing outbound campaign.

i have just set all the default statues to inactive and add some campaign specific statuses under campaign statuses. Is that the problem ?

[stronghold]

Any suggestions ??

[stronghold]

The stats shown in AST_timeonVDADall.php page are

CALLS TODAY: 17
DROPPED / ANSWERED: 2 / 2
DROPPED PERCENT: 100%

The stats shown in AST_VDADstats are

Total Calls placed from this Campaign: 17
Percent of DROP Calls taken out of Answers: 2 / 2 100%

CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| AGENT | 5 |
| QUEUETIMEOUT | 1 |
| ABANDON | 1 |
| NO ANSWER | 10 |
+----------------------+------------+
| TOTAL: | 17 |

The total number of Answered call by an agent are five but on the live monitoring page its shows only 2 answered calls.

[mflorell]

What are the statuses of those 5 calls?

[stronghold]

3 Answering Machines - A (Agent Disposed)
1 Busy - B(Agent Disposed)
1 No Answer - N (Agent Disposed)

[mflorell]

Is Answering Machine set to a human answered =Y ?

[stronghold]

Answering Machine set to a human answered = N under System Statuses.

[stronghold]

i have just install the latest SVN version (VERSION: 2.2.0-215
BUILD: 90908-1207 ) and the stats shows

Total Calls placed from this Campaign: 46
Total Human Answered calls for this Campaign: 7
Percent of DROP Calls taken out of Answers: 3 / 7 42.86%

---------- AGENT STATS
+--------------------------+------------+------------+--------+
| AGENT | CALLS | TIME H:M:S |AVERAGE |
+--------------------------+------------+------------+--------+
| 1136 - John | 11 | 0:51 | 0:05 |

[mflorell]

And what happens if you change answering machine to human-answered=Y?

[stronghold]

Thanks Matt i go through from the explanation under the system statuses. If i set the Human Answer field to Y then the count of Answered calls on the monitoring page shows those statuses which are set for Human Answer is Y.

Thanks for the explanation and suggestion.