INCOMING CALLS WITHOUT CALLER INFORMATION

[oshonubi]

Hello,

I have just installed the VicidialNow application with the lead uploaded. Once we dial into the system with one of the numbers in the leads, I expect to see the caller ID and other information about the caller based on the ones filled in the leads. Somehow, it is only the caller ID that appear, first and last names do not appear and other information as well.

My idea about vicidial is that once the name of the caller is in the lead within the current list, it should pop up once he calls to vicidial.

Is that right. Could I have done something wrong somewhere?

In addition, I observed that the lead continues to redial itself thereby making incoming calls to be in queue in addition to making a mess of the installation. How can I stop this continuous redial?

I will really appreciate your response.

[williamconley]

Read the entire manual, have someone go over all your campaign settings with you (beginning with "available only tally", but certainly not limited to that!).

Or perhaps just have someone else configure your first campaign, and then you can copy it.

Is it possible that the callerid you dial in with does not match the list you uploaded for some reason?

you can search for a lead in the list menu and see if they imported the way you expected them to ...

[caloy]

Check the "In-Group Call Handle Method:" in your DID settings (In-Groups > Show DIDs > Modify), try to change it to CIDLOOKUP

[oshonubi]

Hello,

Thanks for the information. So far based on what i did, i will try to change to the new one. However, I would like to state that the manual is not addressing some of this issues will. Some tricks are outside the manual.

I also feel the list ID is very important as well.

I will give you a feedback.

[oshonubi]

Hi

Thanks for the response. From all indications, it show that the DID is not working at the front end. I only have to do the modification at the back end. In addition, I also discovered that when the call comes into the agent interface, it does not ring but directly connects to the agent. Is there any configuration that needs to be done?

Please help