Ringing

[walex]

Hi all, another challenge,
whenever i have inbound call, the call comes in without ringing on my web interface and at the same the caller will be hearing the agent even when they have not pick the call,

Note i'm using Zap channel,
Can anyone help me pls :

[gardo]

Asterisk CLI?

Can you post the snippet of your extensions.conf for your inbound dialplan?

[oshonubi]

Hi Gardo,

Thanks for the response. This is the inbound dial plan.

exten => s,1,Ringing()
exten => s,2,AGI(agi://127.0.0.1:4577/call_log)
exten => s,3,Playback(85100002)
exten => s,4,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----HCPs-----7274515134----------park----------999-----234)
exten => s,5,Hangup

In this instance, the call does not ring but goes directly to the agent. If the agent is not facing the screen he/she will not know the call has come.

The only thing we get is a beep which is not audible enough for the agent to know a call has come in.

Is there a way a ringing tone is received so that the agent can know the call has come in?

[oshonubi]

Hi Gardo,

The precise issue is that the call get answered before the agent clicks ok. This means that whether the agent is ready or not, the call is answered. Is there a way we can do it such that it is only when the agent clicks ok before the call is answered?

Will appreciate your response.

Thank you

[gardo]

That's the way inbound calls are handled by Vicidial. The calls come in to the queue (your ingroup usually). If you're agents are not on pause, then calls come in automatically. That's the way most calls are handled by most dialers. What you can probably do is put your agents on pause and watch the Vicidial realtime reports page for any incoming calls. Then you can tell your agents that there are inbound calls for them.

[oshonubi]

Hi Gardo,

Thanks so much. It worked. Once again, thank you very much