All installation and configuration problems and questions
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by ssin14 » Sun Oct 01, 2006 12:38 am
We went live using vicidial yesterday. Things was alright
Wondering how can drop calls be minimised. We used dial level of 3 for 20 agents. There were roughtly 200 drop calls when I saw the report.
In vicidial dial or any predictive dialling system , is drop calls happen to occur. What can be minimum drop calls when using vicidial for 20 seats. with dial level 3.
cheers
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ssin14
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by mflorell » Mon Oct 02, 2006 9:29 am
Are you using release 2.0.1?
Are you using predictive dialing (any of the ADAPT_ dial methods)?
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mflorell
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by ssin14 » Wed Oct 04, 2006 1:23 am
started using predictive ....less call drops. but it takes time to get calls to agents. I guess using ratio keeps the agents on the call.
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ssin14
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by mflorell » Wed Oct 04, 2006 9:23 am
You can adjust the way that Predictive works using the other settings in that section like the intensity and target difference settings.
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