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by **phil_discount** » Mon Oct 19, 2009 2:59 am

Hello,

we've got 2 campaigns where only 1-3 agents logged in in the morning.
at 11 o clock there are sitting 10 agents.
but the ~2 agents will produce a high droprate.
and it seems that the dialer needs a lot of time to deacrease diallevel to 1.
droprate is after 1 hour at ~20% and it needs a lot of time do decrease is to 5%.
the callduration in one campaign is 30 seconds and in the other about 120 seconds.

now i'm using hardlimit dialing, 5% drop, max diallevel 2, adapt intensier -40

is there any better solution for my campaign?
regards
philip

by **mflorell** » Mon Oct 19, 2009 3:22 pm

How long does it take to go from 2 to 1 under this situation?

by **phil_discount** » Mon Oct 19, 2009 3:54 pm

tomorrow i look at the realtime, i think i take about 1 hour.
after this time, if droprate is over limit, diallevel goes instant to 1

by **mflorell** » Mon Oct 19, 2009 5:33 pm

I have not run into that problem before. usually the drop rate hard limit will cause the dial level to go down to 1 in less than 15 seconds.

by **williamconley** » Mon Oct 19, 2009 8:47 pm

phil_discount wrote:adapt intensifer -40

this determines the speed with which the adapter reacts, yes?

by **phil_discount** » Tue Oct 20, 2009 3:18 am

Hey,
yes, when set to -40, the dialer will decrease callpacing faster or not?
Available Only Tally is set to YES, because the dialer should only calculate with READY agents...

by **williamconley** » Tue Oct 20, 2009 9:55 am

you may want to try adapt intensifier 0

by **phil_discount** » Fri Oct 23, 2009 5:44 am

since i deleted the pause-button in agentscreen, the performance is much better than before...so that was the main problem...and second it's very difficult to run once with 1 or 2 agents and then with 10 agents...
so i think u have to change manually die max. outgoing calls/agent.

Thanks
regards
philip

by **mflorell** » Fri Oct 23, 2009 6:33 pm

I recommend not doing any form of predictive dialing with only 1 or 2 agents. Maybe Available-Only-Tally=Y at that level with a max limit of 1, but that's not really predictive.

by **phil_discount** » Sat Oct 24, 2009 9:49 am

Available only tally is set to yes.
the teamleader has to set max diallevel to 1.4, so if one agent is logged in, vici uses one line, 2 waiting agents, vici dials uses 3 lines...thats ok... if about 10 agents logged in, a really good value for our campaign is 2.4...

thanks
philip

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