Urgent !!! VicidialNow 1.2 CE final Configuration

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Urgent !!! VicidialNow 1.2 CE final Configuration

Postby t-week » Fri Oct 23, 2009 8:52 am

Hi,

I just finished installing vicidialnow, but i have some problems to configure it for my usage. It is for an enterprise 's project for a call center here in France, and I need to configure vicidialnow to use it in France with France numbers and international numbers.

Could anyone help me for the configuration of vicidialnow and the dial plan; please ???

It's urgent, please.

I have this week-end to make it perfectly working, so please help me...

THANKS. :cry:
t-week
 
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Postby manickam » Fri Oct 23, 2009 10:15 am

hi

download this and follow it step by step
http://carlo.taguinod.net/vicidialnow/v ... -guide.pdf
manickam
 
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Postby t-week » Fri Oct 23, 2009 5:04 pm

hi,

I already followed this tuto, but unfortunetly it didn't work at all.
I have an error message said that the nimber I calling is not available.

So I want to transform all the number in this tuto into France number, because I'm in france et 'll make call in france.

Thanks
t-week
 
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Postby chev » Sun Oct 25, 2009 11:54 pm

hi tweek,

maybe you should post some of your configuration so that we can see it
chev
 
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Postby t-week » Mon Oct 26, 2009 5:09 am

hi chev,
just read your message.

I need to reinstall vicidialnow because of unclear configuration files.

As soon as i finishe i'll post my configuration file.

Thanks
t-week
 
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Postby t-week » Mon Oct 26, 2009 8:32 am

hi ,

I just installed my new vicidialnow.

where do i create trunk ? in sip.conf ? or in sip-vicidial.conf via the web-admin console "carrier"?

I think the creation of users will be made via the the web-admin console to sip-vicidial.conf.

and what about the extensions-vicidial.conf & extensions.conf ? about the dial plan ?

thanks you .

vicidialnow ce 1.2 final, just installed
t-week
 
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Postby mflorell » Mon Oct 26, 2009 9:18 am

Have you read the full ViciDial Manager Manual?

Have you followed all of the tutorials?
mflorell
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Postby t-week » Mon Oct 26, 2009 9:39 am

i have the free sample version and it's not complet.
t-week
 
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Postby t-week » Mon Oct 26, 2009 10:28 am

i read all tuto i found but i couldn't dial with vicidial; have this message" that this is not a valid extension".

i don't know what to do .

please help! :cry:
t-week
 
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Postby webgurru » Mon Oct 26, 2009 10:35 am

Hi t-week,

Are you using SIP or telco lines to dial?

Best regards,
webgurru
 
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Postby t-week » Mon Oct 26, 2009 10:45 am

i am using SIP

i can dial using the phone alone but couldn't with vicidial.

if you're ok you can send me a msg via hotmail (my login esianyo) and i'll give you an authorization to access my pc,
t-week
 
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Postby webgurru » Mon Oct 26, 2009 11:16 am

Hi t-week,

PM your remote details and I'll login and try to fix.

Best regards,

t-week wrote:i am using SIP

i can dial using the phone alone but couldn't with vicidial.

if you're ok you can send me a msg via hotmail (my login esianyo) and i'll give you an authorization to access my pc,
webgurru
 
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Postby t-week » Mon Oct 26, 2009 11:56 am

thanks for your reply

i am leaving the office
i'll recontact you 2morrow to give you the remote details, but in private i think .

thanks
t-week
 
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Postby t-week » Tue Oct 27, 2009 7:53 am

hi webguru,

Give me a rdv for tomorrow

Still have some troubles with vicidial.

I use teamviewer for remote desktop.

Thanks for your help.

webgurru wrote:Hi t-week,

PM your remote details and I'll login and try to fix.

Best regards,

t-week wrote:i am using SIP

i can dial using the phone alone but couldn't with vicidial.

if you're ok you can send me a msg via hotmail (my login esianyo) and i'll give you an authorization to access my pc,
t-week
 
Posts: 38
Joined: Fri Oct 23, 2009 8:45 am


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