Pure Autodial + AMD - Result Codes?

[smt8d1]

Hello,

I have started making autodial calls using Answering Machine Detection and I noticed that the status of people who answer the phone (HUMAN) is the same as No Answer (NA).

Q: Is there any way to set the result code to indicate a person listened to the message I played?

Also, I noticed that there are 3 different status for Answering Machines (A,AL,AM).

The breakdown (out of 2500 calls) was :
- 0.1% = A
- 25% = AL
- 7.7% = AM
- the rest were Busy or NA

Q: What do the different codes for answering machines mean?

I am using version 2.0.1b2.

[mflorell]

Please explain how you have your call flow working:
- vdad exten in campaign
- dialplan number in remote agent
- scripts that the calls go through for each.

[smt8d1]

- vdad exten in campaign

; 8376
exten => 8376,1,AGI(call_log.agi,${EXTEN})
exten => 8376,2,AMD(3500|1500|300|5000|60|5|3|256)
exten => 8376,3,AGI(VD_amd.agi,${EXTEN})
exten => 8376,4,Playback(voter_reg2)
exten => 8376,5,Hangup

- Answering Machine Message

; 8377
exten => 8377,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording
exten => 8377,2,playback(voter_reg1)
exten => 8377,3,AGI(VD_amd_post.agi,${EXTEN})
exten => 8377,4,Hangup


- dialplan number in remote agent

8376

- scripts that the calls go through for each.

I am not sure what you mean? The call seems to be handed directly to 8366 where it does AMD. If it is an Answering Machine then it goes to 8367.

[mflorell]

AL means that machine was detected and it started to play the message, but did not get forwarded to your second message.

AM means it played through the second message.