Compaign >> Survey

[abacus1]

Hi,

I want to run a survey, I went to Survey tab under the compaign, and set the required parameters to setup a survey.
I have the manager manual 2.04, it guide me how to setup a survey. but did not mention how to login an agent on that survey. means once i create a survey, load the leads to the compaign to auto dialed and once the call is connect, customer listen a promotion, and input for example 2(digit) to talk to the agent, where this call will ring so an agent can answer the call and speak to the customer.

should I go the http://ip-address/agc/vicidial.php page on that compaign and then to the eyebeam. and the hear a msg, you are the only person in this conference like we did in outbound compaigns. or should I have to login to eyebeam with a user account only.
Please guide me and do not fwd me to read manual only- I did 3-4 times. - thanks a lot.

[williamconley]

should I go the http://ip-address/agc/vicidial.php page on that compaign and then to the eyebeam. and the hear a msg, you are the only person in this conference like we did in outbound compaigns

yes

in fact, the system should not begin dialing until you do so. it is still an outbound campaign, there is just a recording between the agent and the prospect. otherwise the same.

[abacus1]

Thanks,

But how a compaign knows that its a survey type and when a customer pickup the phone, it will play a pre-recoreded message.

I add my own number in a list and run the compaign, which
I want to run as a survey, my phone ring but I did not hear that pre-recorded message, Is there anything else we have to do to run a compaign with survey option.

Please help -

[abacus1]

I was not changing in compaign 'Campaign VDAD exten:8366'

Now I'm able to hear the pre-recodred message, but when I press 8, the call did not transfer to my agent.
In setting I choose 8 for OPTIN. and i have changed for Not interested option 2.

Here is my Survey settings. (its default)

Survey DTMF Digits : 1238
Survey Not Interested Digit : 2
Survey Opt-in Audio File:
Survey Not Interested Audio File: US_thanks_no_contact
Survey Method:AGENT_XFER
Survey No-Response Action:OPTIN
Survey Not Interested Status:NI
Survey Response Digit Map:1-DEMOCRAT|2-REPUBLICAN|3-INDEPENDANT|8-OPTIN|X-NO RESPONSE|
Survey Survey Xfer Extension:8300
Survey Campaign Recording Directory:/home/survey ( I just create this directory)
Voicemail: BLANK

Please help

[gmcust3]

NOT changing ?