Continued Dials After Customer Hangs Up

[roundqube]

I am running Vicidial Now (latest version from website just installed 2 days ago).

I can log into agent console just fine and it dials (via autodial / predictive). When I am on a call and *I* hangup, the call finishes properly. However, when the *CUSTOMER* hangsup, it shows Live Call in the top right corner even though I am finished with the call since the customer hung up. I know this is normal behavior from what I've read in other postings on this forum.

Problem is that, while this timeout is taking place, the system dials the next number automatically without waiting. So it appears that half the system realizes the call is over and is awaiting the timeout and the other half of the system thinks I'm ready for next call but I haven't dispositioned the 1st call.

Please help. Asterisk logs show the hangup is registered but Vicidial (or part of Vicidial) keeps redialing even though the web interface screen is not ready.

[mflorell]

Do you have Available Only Tally set to Y?

[roundqube]

Tally is set to N (by default) and I have not changed it. So, currently it is set to N.

[mflorell]

Try changing it to Y and see if it still places calls.

Also, we have added customer hangup detection to SVN trunk codebase(what will be 2.2.0).

[roundqube]

I changed to 'Y' and now the secondary calls are not going through while the timeout takes place, so thank you for that.

However, now it doesn't seem to timeout at all. After the customer hung up, no secondary call goes through (good), but no disposition screen comes up and I do not hear any audible indicator that the customer hung up (silencer gun shot). Apparently, this is the audio that usually plays when a customer hangs up.

[roundqube]

Sorry, the audible sound does ring showing customer has hung up but no time out and no disposition screen.

[mflorell]

The agent needs to click HANGUP to go to the disposition screen, there is no timeout for this available.

[roundqube]

RESOLVED. I got the transfers working and no other issues at the moment. Thanks!