vicidial.org

by **gmcust3** » Thu Nov 12, 2009 7:49 pm

If u r in a conference say with the cust and the ivr.. and u want to take the cust out of the conf.. and the ivr will be on hold... is it possible.. then after some time again u will put the ivr back in the the conf with the customer
without hanging any line

Is it possible ?

by **williamconley** » Fri Nov 13, 2009 1:37 am

IVR?

Do you mean FreePBX "IVR"?

Do you mean Vicidial "Survey"?

You can "Park" a call, and then go get the parked call. But I'm not sure what you mean by "IVR", and how you got the client "into" the IVR in the first place.

by **gmcust3** » Fri Nov 13, 2009 10:52 am

Extremely SORRY for the confusion.

IVR I meant to say 3rd Party Transfer.

Its like , A is me , B is my Customer and C is a 3rd party verification line.

Once A agrees for something, we bring A in Conf with C using Transfer Conference.

Now, while on call and conf , can we put C on hold and speak to B and then bring back C to the conference again ?

by **williamconley** » Fri Nov 13, 2009 7:19 pm

i do not think there is a function to "park" one leg of a conference and then bring it back ... built into vicidial

it could probably be built (after all, it is just a meetme room in asterisk), but i don't think it's there already. dial plan construction time!

by **mflorell** » Fri Nov 13, 2009 8:30 pm

It's certainly possible, if someone would do the coding for it or pay us to.

by **gmcust3** » Fri Nov 13, 2009 9:41 pm

Can be posted on Mantis as Feature Request ?

by **mflorell** » Sat Nov 14, 2009 3:35 am

Go right ahead

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Transfer Line on Hold !!

Transfer Line on Hold !!

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