Delete numbers addded to DNC

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Delete numbers addded to DNC

Postby gmcust3 » Thu Nov 12, 2009 3:10 pm

Anyway to delete any number added to DNC LIST ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby mflorell » Thu Nov 12, 2009 3:41 pm

if on 2.0.5 you need to do it directly in the database. If in SVN trunk you can do it in the web interface.
mflorell
Site Admin
 
Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby gmcust3 » Thu Nov 12, 2009 3:50 pm

If in SVN trunk you can do it in the web interface. : How ?

Do I need to download admin.php and replace it ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby Michael_N » Thu Nov 12, 2009 4:09 pm

You need to install vicidial 2.2.0

You are using vicidialNOW right?

Then you have to change it in database as matt told you
Michael_N
 
Posts: 687
Joined: Wed Jul 05, 2006 3:13 pm
Location: sweden

Postby mflorell » Thu Nov 12, 2009 7:54 pm

If you upgrade from 2.0.5 to SVN trunk then you will need to follow and UNDERSTAND the UPGRADE document.
mflorell
Site Admin
 
Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby gardo » Fri Nov 13, 2009 2:33 pm

You can remove the number from the DNC table via mysql.

mysql> remove from vicidial_dnc where phone_number="XXXXXXXXXX";
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby gmcust3 » Mon Nov 16, 2009 11:21 am

Can DNC number be specific to Campaign ?

If yes, how to set that as I don't see any option.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 71 guests