Quick transfer

[monette123]

Hi,

What is the use of Quick transfer button in the agent interface? Nothing in the manual discussed about quick transfer. and also, when the agent set a pause code, is there any way for the agent to see their status on the agent web interface? I'ved tried this, but can't see the pause code i set on the agent web interface. Please advise.

Thanks.

Monette

[mflorell]

What does the help screen say?

Quick transfer is not in 2.0.5 so it would not be in the manual.

[monette123]

Nothing says about the quick transfer.

" and also, when the agent set a pause code, is there any way for the agent to see their status on the agent web interface? I'ved tried this, but can't see the pause code i set on the agent web interface. Please advise. "

how about my concern about pause code?

Thanks,
Monette

[mflorell]

From the help screen:

"Quick Transfer Button - This option will add a Quick Transfer button to the agent screen below the Transfer-Conf button that will allow one click blind transferring of calls to the selected In-Group or number. IN_GROUP will send calls to the Default Xfer Group for this Campaign, or In-Group if there was an inbound call. The PRESET options will send the calls to the preset selected. Default is N for disabled. "


As for pause codes, you are correct, they are not displayed anywhere in the agent interface once selected. If you would like to add that I would suggest posting a feature request in the tracker.

[monette123]

Thank you so much Mr. Florell.

Really appreciated your help.