All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by herrmann » Mon Nov 30, 2009 12:46 pm
I am trying to figure out the reports. Can someone give me a clear explanation between calls and cicalls. Thanks.
-
herrmann
-
- Posts: 1
- Joined: Mon Nov 30, 2009 12:43 pm
by mflorell » Mon Nov 30, 2009 3:55 pm
CI Calls are "Customer Interaction" or the calls that are statused as Human Answered calls.
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
by ghernandez » Tue Jun 30, 2020 11:48 am
mflorell wrote:CI Calls are "Customer Interaction" or the calls that are statused as Human Answered calls.
Good Stuff.
-
ghernandez
-
- Posts: 46
- Joined: Thu Jul 04, 2019 7:01 am
Return to Support
Who is online
Users browsing this forum: Bing [Bot], Google [Bot], Majestic-12 [Bot] and 41 guests