General and Support topics relating to ViciDialNow and GoAutoDial ISO installers
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by gmcust3 » Fri Dec 04, 2009 6:05 pm
Manual Call FAILS from Agent Portal :
Anyone faces this issue ?
If I try 100 calls, 30 goes and other 70 are blank !!
If I dial a number form the Portal and if it AM, dialer doesn't throw the call to an agent ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
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gmcust3
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- Joined: Sat Oct 24, 2009 1:15 pm
by williamconley » Fri Dec 04, 2009 7:49 pm
what is your cli output while attempts fail?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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by gmcust3 » Fri Dec 04, 2009 7:56 pm
Log file will help ?
As it happens erratic way !!
If log, then which Log file ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
-
gmcust3
-
- Posts: 1148
- Joined: Sat Oct 24, 2009 1:15 pm
by williamconley » Fri Dec 04, 2009 8:05 pm
CLI
From Asterisk.
- Code: Select all
OS PROMPT# asterisk -R
Asterisk Prompt> --output appears here--
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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- Posts: 20256
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
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by gmcust3 » Fri Dec 04, 2009 8:07 pm
Agreed..
But out of 100, it happens in 70...
So, may be Asterisk log file will help ?
Kindly help me with the location for the log file !!
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
-
gmcust3
-
- Posts: 1148
- Joined: Sat Oct 24, 2009 1:15 pm
by williamconley » Fri Dec 04, 2009 8:28 pm
most linux distros keep logs in /var/log
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
-
williamconley
-
- Posts: 20256
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
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