Manual Call FAILS from Agent Portal !!

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Manual Call FAILS from Agent Portal !!

Postby gmcust3 » Fri Dec 04, 2009 6:05 pm

Manual Call FAILS from Agent Portal :

Anyone faces this issue ?

If I try 100 calls, 30 goes and other 70 are blank !!

If I dial a number form the Portal and if it AM, dialer doesn't throw the call to an agent ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Fri Dec 04, 2009 7:49 pm

what is your cli output while attempts fail?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
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Postby gmcust3 » Fri Dec 04, 2009 7:56 pm

Log file will help ?

As it happens erratic way !!

If log, then which Log file ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Fri Dec 04, 2009 8:05 pm

CLI

From Asterisk.
Code: Select all
OS PROMPT# asterisk -R

Asterisk Prompt> --output appears here--

Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby gmcust3 » Fri Dec 04, 2009 8:07 pm

Agreed..

But out of 100, it happens in 70...

So, may be Asterisk log file will help ?

Kindly help me with the location for the log file !!
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
gmcust3
 
Posts: 1148
Joined: Sat Oct 24, 2009 1:15 pm

Postby williamconley » Fri Dec 04, 2009 8:28 pm

most linux distros keep logs in /var/log
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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