Problem with Sip call, so close need help!

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Problem with Sip call, so close need help!

Postby theman2000k » Tue Sep 15, 2009 9:34 am

Hey there!

This is my first post and I hope someone can help. I am having trouble getting vicidialnow to dial out. I can dial from a softphone and my sip carrier is registered.

Below is my confg and below that is the error I am getting from the CLI, any help would be great. I know I am so close and must be over looking something. Thanks



[SIPEXAMPLE]
username=xxxxxxxx
type=peer
secret=xxxxxxxx
host=sip.varphonex.xxx
fromuser=xxxxxxxx
fromdomain=sip.varphonex.ccc
context=from-varphonex
canreinvite=no

Globals String: TESTSIPTRUNK = SIP/SIPEXAMPLE

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TESTSIPTRUNK}/${EXTEN:1},55,To)
exten => _91NXXNXXXXXX,3,Hangup



vici*CLI> -- Executing AGI("SIP/cc100-08a68268", "agi://127.0.0.1:4577/call_log") in new stack
No such command '--' (type 'help' for help)
vici*CLI> -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
vici*CLI> -- Executing Dial("SIP/cc100-08a68268", "/1417894xxxx||To") in new stack
vici*CLI> Sep 15 10:28:07 WARNING[9311]: channel.c:2621 ast_request: No channel type registered for ''
vici*CLI> Sep 15 10:28:07 NOTICE[9311]: app_dial.c:1076 dial_exec_full: Unable to create channel of type '' (cause 66 - Channel not implemented)
-- Executing DeadAGI("SIP/cc100-08a68268", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----66-----CHANUNAVAIL----------") in new stack
vici*CLI> == Everyone is busy/congested at this time (1:0/0/1)
vici*CLI> -- Executing Hangup("SIP/cc100-08a68268", "") in new stack
vici*CLI> == Spawn extension (default, 91417894xxxx, 3) exited non-zero on 'SIP/cc100-08a68268'
vici*CLI> -- Executing DeadAGI("SIP/cc100-08a68268", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----66-----CHANUNAVAIL----------") in new stack
vici*CLI> -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
theman2000k
 
Posts: 16
Joined: Tue Sep 15, 2009 9:21 am

Postby gardo » Tue Sep 15, 2009 11:36 am

You need to comment the following entries in /etc/asterisk/extensions.conf:

; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
exten => _91NXXNXXXXXX,3,Hangup

This conflicts with your dialplan created on the ViciDial web admin gui. You can also use 81NXXNXXXXXX instead of 91NXXNXXXXXX.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby theman2000k » Tue Sep 15, 2009 2:57 pm

Thanks a bunch. That did it!

I am now getting a 484 sip error. What usually causes these?

-- Executing AGI("SIP/cc100-093a95f8", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("SIP/cc100-093a95f8", "SIP/sipt1/1417894xxxx||To") in new stack
-- Called sipt1/1417894xxxx
-- Got SIP response 484 "Address Incomplete" back from 208.239.76.169
== No one is available to answer at this time (1:0/0/0)
-- Executing Hangup("SIP/cc100-093a95f8", "") in new stack
== Spawn extension (default, 91417894xxxx, 3) exited non-zero on 'SIP/cc100-093a95f8'
-- Executing DeadAGI("SIP/cc100-093a95f8", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
theman2000k
 
Posts: 16
Joined: Tue Sep 15, 2009 9:21 am

Postby gardo » Wed Sep 16, 2009 11:28 am

Do you have a register string in your settings?
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby theman2000k » Thu Sep 17, 2009 5:01 pm

Finally got it. I had some wrong infor from varhonex in my config.

Thanks a lot for the help!
theman2000k
 
Posts: 16
Joined: Tue Sep 15, 2009 9:21 am

Help with voip provider settings

Postby omarrodriguezt » Mon Dec 14, 2009 2:35 pm

We are having the same issues with varphonex provider, can you please let us know how do you finally get it works?

Thank you
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Postby gardo » Tue Dec 15, 2009 12:31 pm

Posting your Asterisk CLI when dialing will help us troubleshoot the problems. :)
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Resolved. Linux Firewall

Postby omarrodriguezt » Tue Dec 15, 2009 1:16 pm

The problem was with the linux firewall.
Thank you anyway.
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 22 guests