CALL DROP

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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CALL DROP

Postby arunkoods » Mon Dec 28, 2009 6:23 am

HI mflorell,

i am using vicidialnow1.2 CE and sangoma PRI card.mine is outbound callcenter and call flow is good .but very often my Asterisk stops and there fore i am restarting it with the command "asterisk" and then making the agents to login again.Since this happens four to five times a day it affects my productivity.
The error iam getting is
****************************************************
Executing DeadAGI("Local/78600056@default-f20f,1", "VD_hangup.agi|PRI-----DEBUG-----0---------------") in new stack
Dec 28 15:38:05 WARNING[21124]: channel.c:780 channel_find_locked: Avoided deadlock for '0x9031018', 9 retries!
*************************************************

The dead -lock error comes very often on the asterisk CLI but the CPU load is only 6% for 25 agents.

when i monitor regularly through TOP command i see that asterisk or mysql usage is not more that 50%

my dialplan is
*********************************

exten => _X.,1,Set,CALLERID(number)=44668xxxxx
exten => _X.,n,Monitor(gsm,${TIMESTAMP}_${EXTEN}_${CALLERID(num)})
exten => _X.,n,AGI(call_log.agi,${EXTEN})
exten => _X.,n,Dial(Zap/g0/${EXTEN},,tTo);
exten => _X.,n, Hangup();
******************************************************
as mentioned in some posts will set ,CALLERID command will stop asterisk an d make vicidial die.
But my provider allows call only with the callerID set.

please help me to find why Asterisk is stopping.
arunkoods
 
Posts: 98
Joined: Sat Oct 06, 2007 3:22 am

Postby gardo » Wed Dec 30, 2009 7:52 am

You need to post a little bit more of your Asterisk CLI when this happens. Actually a lot more.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby callcentersolutions » Thu Jan 07, 2010 12:37 pm

you can set callerid from campaign menu too
---------------------------------------------------------------------
Free vicidial/vicidialnow/vicibox setup for you anytime.
regards
callcentersolutions
callcentersolutions
 
Posts: 25
Joined: Tue Dec 08, 2009 9:28 am


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