Real-Time Screen (Lagged) Agent?

[mstopkey]

Every now and then, we are seeing random agent/phone go Status/Paused and Pause will show Lagged in the Real-Time screen. The best I can determine is during this condition, the agent is actually on a call. (The agents are in our Jamaica office and dialer is here in my San Antonio office.) This makes it a little tough to see their exact status when this happens.
Does anyone know what this means? Voice path lagged? Agent data interface lagged?
We have not experienced this with our other ViciBoxServer dialers.

I have not found anything about this in any of the manuals or getting started guides.

VicidialNow CE 1.3 With Latest SVN Trunk
VERSION: 2.2.0-235 BUILD: 90930-2243
Asterisk 1.2.30.2

[mflorell]

LAGGED is a bad data connection to the agent interface. If the agent interface looses connection to the web server for 20 seconds then this can happen.

[mstopkey]

Thanks! Now I know what to fix.

[aouyar]

I recommend you to check the following thread, because testing has shown that even in a disruption of 1 second might cause the agent interface to disconnect:
http://www.vicidial.org/VICIDIALforum/v ... hp?p=48690