vicidial.org

by **ger1966** » Thu Oct 16, 2008 3:49 am

Where can I adjust the time between the agent Screen and Screen "customer has hung up Go back and finish disposition call"?

by **mflorell** » Thu Oct 16, 2008 8:04 pm

Hard-coded in the vicidial.php source code in the Javascript in the bottom thirde of the script.

by **phil_discount** » Wed Jan 13, 2010 6:31 am

i want increase the time too but i dont find the hardcoded time...
can anyone help me?

Regards
philip

EDIT
found it in line 7439

if ( (custchannellive < -30) && (lastcustchannel.length > 3) ) {CustomerChanneLGone();}

i changed the value to 60

by **Michael_N** » Wed Jan 13, 2010 7:14 am

Why do you wish to increase that time?

by **phil_discount** » Wed Jan 13, 2010 7:20 am

because we've got some agents who are very sand-blinded.
they use a zoomsoftware and the need longer to finish a call

by **mflorell** » Wed Jan 13, 2010 9:27 am

This might be a good candidate for a campaign-defined option...

by **jkidd** » Tue Dec 01, 2015 1:18 am

Hey Matt, did this ever become a campaign-defined option?

by **mflorell** » Tue Dec 01, 2015 6:11 am

Yes it did:

Customer Gone Warning Seconds -This setting controls the number of seconds after a customer hangs up before a warning that the customer has hung up will appear on the agent screen. Default is 30.

by **jkidd** » Wed Dec 09, 2015 5:55 am

Thanks Matt, you are a champion!

by **mattyou1985** » Mon May 23, 2016 4:07 pm

Customer Gone Warning Seconds 1 to 99+

but is thir a way to get instant notification of an ended call

VERSION: 2.12-557a
BUILD: 160517-1927
new pre bilt server

vicidial.org

customer has hung up Go back and finish disposition call

customer has hung up Go back and finish disposition call

Re: customer has hung up Go back and finish disposition call

Re: customer has hung up Go back and finish disposition call

Re: customer has hung up Go back and finish disposition call

Re: customer has hung up Go back and finish disposition call

Who is online