Needed some help please with the following issues.
1. Outbound calls are ringing but not being detected by system. Some calls get through but it is very slow. Example I loaded 500 numbers in the system today. Got calls once every 3 to 10 minutes. Same issue in all dialing modes it seems.
Calls were dialing out but were showing up as dropped. Over 100 of them. People were saying system was calling and hanging up. The calls were not being seen by the system to even transfer to a drop ext. I asked the sip provider and they don't know what is going on.
We just had two agents testing and nobody was getting calls. So why were they dropping?
2. I used 85100008 in the answering machine extention campaign. Does that work? This is the recordings you can record by dialing 8168 and then the pin 4321. I had it call my house to test but it never once left a message. One time it left a message with a ringing sound that went on until the voicemail recording time finished.
3. I put the server in DMZ on internet but it did not help the situation.
I love Vicidialnow. I appreciate everything you guys are doing.
Thank you.
Vicidialnow 1.3 final release
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