Would Vicidail be right for me

[johnysc430]

I have 3 telemarketers right now, I've been looking for a web based solution.

I've looked at five9 and hosted dialer, I was thinking that maybe there's some open source stuff other there and I could just have my own coded.
I called Vicidial they told me that the number of agents I have is too little and would get a high rate of dropped calls.


I don't have servers at my location, would it be wise to host this on a dedicated server?

Any input is appreciated.

[Michael_N]

predictive dialing would be a problem with only 3 users.

[johnysc430]

I have a older dailagoic based system and it worked fine I used 6 lines and didn't have that much of a problem. I did get drops but it was ok.

[Michael_N]

Do you have a hosted dedicated server now?

if not

If you have computer with 1-2 gigs ram and a fairly decent cpu, you could just download vicidial and give it a try.

[johnysc430]

I have a dedi now, I guess I'll have to mess with it. Without the added cost of a dialing company I can hire more agents. What would be ideal to run this type of system? 10 plus?

[Michael_N]

10 max

whats the config of the dedicated now?

Its a real server ?

Not a VPS?

[johnysc430]

no not a vps, a real dedicated.

I run bots on it for my SEO stuff.

What do you mean 10max?

[Michael_N]

10max of agents, but it depends on many factors. like recording or not. line:agents ratio


20 agents

3:1 lines to agent ratio

single quad-core CPU, 4GB RAM, ES-SATA drives

[johnysc430]

Can you recommend any sip providers for U.S. Long Distance?

[Michael_N]

http://www.vitelity.com/

you dont use sip now?

You could also check with your hosting-provider if they have a sipservice